- Job Title: Front Desk & Customer Support Officer
- Location: Lekki, Lagos
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Coinbox Limited
Coinbox Limited is a multi-dimensional Consulting Firm which provides one – stop total business development and support to our vast clientele of start-ups, Small, Medium, growing and Large Enterprises, Cooperative Societies, Groups and Associations.
Job Summary
- The Front Desk & Customer Support Officer serves as the first point of contact for clients and visitors, ensuring a welcoming experience while managing inquiries and supporting basic operational needs.
- The role also includes handling the company’s social media presence by creating, scheduling, and responding to content that promotes the brand and engages clients.
- The ideal candidate is customer-focused, well-spoken, tech-savvy, and organized.
Key Responsibilities
- Welcome clients and visitors warmly, directing them to appropriate departments or staff.
- Manage the front office phone lines, respond to walk-in inquiries, emails, and WhatsApp messages promptly and professionally.
- Schedule client appointments and maintain an organized visitor log.
- Handle incoming and outgoing correspondence and deliveries.
- Maintain a tidy and presentable front office area.
- Respond to customer inquiries about forex services, rates, requirements, and complaints via in-person, phone, email, or chat.
- Provide basic information on KYC documentation and onboarding steps.
- Follow up on customer service requests and feedback to ensure satisfaction.
- Assist operations team in logging transaction inquiries and client requests.
- Manage the company’s official social media platforms (Instagram, Twitter, Facebook, LinkedIn, WhatsApp Business, etc.).
- Create and schedule engaging content (e.g., exchange rate updates, service promotions, FAQs, testimonials).
- Monitor online engagement and respond to DMs, comments, and tags in a timely, professional manner.
- Escalate sensitive online feedback or complaints to management or compliance as needed.
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Requirements And Qualifications
- Minimum of OND/HND/BSc. in Mass Communication, Marketing, Business Administration, or a related field.
- 2–4 years’ experience in front desk, customer service, or social media roles (preferably in a financial service or BDC environment)
- Knowledge of Crypto, USDT, is an added advantage.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office, social media tools (Canva, Meta Business Suite, etc.), and CRM/chat platforms.
- Strong customer orientation and problem-solving abilities.
- Friendly demeanor, well-groomed appearance, and a good command of English.
- Ability to multitask and remain calm under pressure.
- Female candidate preferred
Salary
N250,000 monthly.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
