- Job Title: IT Service Desk Analyst
- Location: Onne, Rivers
- Employment Type: Full-time
- Department: IT
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Tenaris Nigeria Limited
Tenaris is the leading global manufacturer and supplier of tubular products and services used in the drilling, completion and production of oil and gas and a leading supplier of tubular products and services used in process and power plants and in specialised industrial and automotive applications.
Job Description
- Are you passionate about Information Technology and curious to understand how things work?
- Then, we want to make you one of us! If you get here, it is clear that you love IT and computer science, and you enjoy being hands-on.
- Let us give you a few details about us. We have a pleasant work environment, and we strive as a team.
- We provide continuous feedback, and together we establish the right career & development plan for you.
Responsibilities
What will you do in your day-to-day job:
- Assists in providing user support and solves hardware, software, technology and application incidents, carrying out tasks such as
password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction. - Collaborates on physical assets, carrying the appropriate inventory record for requested pieces of equipment and machines.
- Assists in optimising operations and user assistance, proposing improvements in the operation process. Collaborates identifying
IT improvements and requests their development, participating in all issues. - Carries out the necessary activities to provide immediate incident solutions, so that customers continue with their work as
soon as possible. - Suggests improvements to the Incident Management Process and ensures incidents are closed, complying with procedures
and practices, and minimising the impact of the incident on Service levels. - Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations
that apply to the area of responsibility. - Protects from damage, theft or misuse of the facilities, equipment and other physical resources assigned to his/her area.
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Your Profile
- Degree in: A tertiary qualification in a field related to Information Technology
- Experience: Minimum of 1–3 years of relevant work experience
- Language: English – Intermediate
- Specific knowledge: Globally recognised certifications in either Microsoft, Cisco, etc; Strong customer service orientation; Familiarity with ticketing systems; Troubleshooting and problem-solving abilities; Communication and interpersonal skills; Skills to work consistently within industry-recognised standards and in line with the best practices guidelines.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
