Technical Support Engineer at Siemens

Job Title: Technical Support Engineer
Location: Lagos
Job type: Full-time
Organization: Gas Services
Business Unit: Service Europe & Africa
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About Siemens

Siemens is an Integrated Technology Company. The business activities of our Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide. Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.

Responsibilities

How You’ll Make An Impact:

Provide technical support expertise for control systems, package, electrical and mechanical issues.
Develop work-packs and procedures for outages and projects.
Analyze problems and provide professional guidance in resolving issues.
Occasionally travel to provide onsite technical support.
Ensure compliance with company and customer EHS policies.
Provide 1st line support to field service engineers during shutdowns and projects.
Generate the creation and preparation of work-packs for field service engineers.
Provide 24-hour support functionality via an out-of-hours support hotline.
Executes processes for report approvals and design changes.
Maintain technical libraries, share-drives, and knowledge databases.
Interact with the service engineering departments to optimize procedures.
Multiple travels to customers and jobs sites.

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Requirements

What You Bring:

University degree in Electrical & Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
Working towards or has COREN status.
Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
A master’s degree in engineering will be an added advantage.
Electrical, Controls Systems and Mechanical engineering skills with over 10 years of working experience on industrial gas turbines. Packages
Proven expertise in rotating equipment and electrical switching/control systems (HV, MV, LV).
Proficient in MS Office tools, with strong commercial awareness and graduate-level engineering competency.
Experienced in decision-making, strategic development, and delivering specialist tasks on time and within budget.
Skilled in troubleshooting, developing technical policies, and generating new business opportunities.
Effective communicator, liaising with internal and external customers, and providing technical support and training.
Capable of diagnosing complex technical issues and coordinating various technical activities under pressure