KYC Client Advisory and Account Management Officer at Rand Merchant Bank (RMB)

About Rand Merchant Bank (RMB)

Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.

Job Description

• This role involves managing the entire onboarding process, ensuring that clients have a positive experience from the outset, and addressing any issues that arise during the transition.
• This role involves developing and implementing strategies to enhance the overall client experience, addressing client concerns, and fostering strong relationships with clients

Responsibilities

KYC /Onboarding:

• Drive the account opening process end to end ensuring regulatory compliance, completeness, and reporting
• Ensure and sustain a customer-centric business culture, leveraging on the RMBN bouquet of products and services
• Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to the function
• Steward regulatory and day-to-day engagement with coverage, product, and compliance on all KYC requirements and processes
• Ensure KYC refresh is in accordance with the risk profile and anniversary date
• Oversee profiling and maintenance of PEP classification and other high-risk documentation
• Ensure clients’ Risk Rating is processed at onboarding and continuous reviews as well as Enhanced Due Diligence if needed
• Drive cross-selling of RMBN products & services through the customer service desk to maximize the bank’s share of the wallet
• Collaborate with the business teams to onboard new customers, ensure KYC compliance, KYC maintenance or refresh exercises
• Promote high ethical and integrity standards, establish a culture within the bank that establishes and demonstrates to all personnel the importance of KYC and customer service
• Active participation in the unit’s audit and regulatory examinations
• Drive frequent review of governance manuals and processes in line with industry best standards and regulatory guidelines in Nigeria and SA
• Ensure adequate resources are made available for operational efficiency and effectiveness Inform and respond to market and regulatory change to ensure customer excellence and regulatory compliance
• Drive change management and process improvement to enhance efficiency and effectiveness

Account Management Duties:

• Performs the initiator or maker role
• Verify and confirm completeness of documents as well as necessary due diligence before profiling
• Maintain and update clients’ information on the bank’s operating system and other required platforms for transaction alerts, account statements etc. per the requested frequency
• Initiate account management-related activities such as opening, and closing accounts etc.
• Review and maintain accurate up-to-date clients’ mandate folders
• Ensure the signatory lists on the relevant systems are updated timely to avoid any operational loss to the Bank
• Responsible for the client’s request for the addition and removal of authorized officers
• Develop process improvements to enhance efficiency and effectiveness
• Continuous Account Maintenance and ensure correct status is maintained on the relevant system.

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Requirements and skills

• An Undergraduate Degree in a relevant discipline
• Minimum of seven years of relevant working experience within a Nigerian bank or financial institutions

Competency and General Skills:
Key Competencies

• Result-oriented and driven – A self-starter who produces a consistently high quality of output within agreed
• deadlines. Prompt and proactive in driving for results and has problem-solving aptitude.
• Creative / Innovative – Must possess the ability to identify and initiate more efficient ways of doing things.
• Detail – Must possess a strong level of attention to detail, and accuracy and be well organized, which are
• considered essential for regulatory reporting. Must also possess the ability to process and work with large
• volumes of data.
• Good communication skills – Must possess the ability to communicate and debate views effectively, constructively, and convincingly using verbal and non-verbal means.
• Relationship-building capability – Must possess the ability to put people at ease and build sound relationships based on mutual trust and openness.

Human Relations Profile:

• Ability to strike and maintain good client relationships.
• Strong character & integrity paramount
• High degree of self-confidence; pleasant personality; well-presented
• Well organized / good time management skills / disciplined/ detail orientated
• Self-starter able to work with minimal supervision
• Team oriented
• Flexible when necessary and able to work effectively under pressure.

Application Closing Date
31st August, 2025.