Operations Manager at Natural Girl Wigs

Job Title: Operations Manager
Location: Yaba, Lagos
Employment Type: Full-time
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About Natural Girl Wigs

Natural Girl Wigsis a hair science lab that develops the famous ReXI™ Lab Made Hair and builds delightful hair brands that ride on the strength of our innovative ReXI™ Lab Made Hair technology. We bring ethical and stylish Instant Glam to millions of women worldwide.

Position Overview

We are seeking a proactive and results-driven Operations Manager to oversee the daily operations of our wig-making company.
The ideal candidate will be responsible for coordinating production activities, managing inventory, streamlining workflows, and ensuring smooth collaboration across all teams.
This role is suited for an organized leader with strong problem-solving skills, capable of maintaining balance across diverse teams while driving operational efficiency in a fast-growing manufacturing and e-commerce environment.
We have a 3-step process (application & case study, technical interview, and culture fit interview) and we’re invested in hiring the best candidates.

Key Responsibilities

Ensure supervisors hit their production quotas and help their team be successful.
Oversee production schedules, avoiding bottlenecks and ensuring timely delivery.
Establish and enforce inventory management systems to track raw materials, in-process stock, and finished wigs.
Maintain accurate records of stock inflows, usage, and wastage, across teams.
Implement checks and accountability measures to minimize losses and pilferage.
Provide regular stock reports and analysis to management.
Collect, analyze, and report performance data across all teams.
Use spreadsheets and dashboards to track production, inventory, costs, and efficiency.
Ensure timely delivery of raw materials and equipment to avoid downtime.
Maintain strong relationships with key vendors.
Ensure professional, respectful, and productive working relationships.
Enforce compliance with health, safety, and quality standards.
Maintain consistency in quality across production runs.
Support company expansion by developing scalable operational processes.
Align operations with business goals through data-driven planning.

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Experience Requirements

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field.
5+ years proven experience in operations/production management (manufacturing, fashion, haircare, or FMCG preferred).
Strong experience in inventory management and warehouse/store control.
Demonstrated success coordinating multiple teams and supervisors.
Advanced background in data analysis, reporting, and process improvement.
Advanced use of Microsoft Excel/Google Sheets (formulas, pivot tables, inventory trackers, dashboards).
Knowledge of inventory management tools, ERP, or warehouse systems.
Strong analytical and reporting skills.
Ability to use data for forecasting and resource planning.

Our preferred candidate is someone who has these skills set:

Advanced data analysis skills, with proficiency in Excel and other spreadsheet tools to track performance and support decision-making.
Strong operational planning and process management experience, with the ability to streamline workflows and improve efficiency across teams.
Expertise in developing and applying performance metrics to assess team output, productivity, and overall operational effectiveness.
Excellent leadership and coordination abilities, capable of managing diverse teams, balancing priorities, and aligning teams toward common goals.
A problem-solving mindset, with the ability to anticipate challenges, identify opportunities, and implement sustainable operational solutions.

Benefits