- Job Title: Customer Success Associate
- Location: Rivers, Nigeria (Hybrid)
- Department: Customer Success
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Rise
Rise is a digital wealth manager that provides users with access to expertly managed dollar-denominated investment portfolios. Our mission is to help people build long-term wealth by making investing simple, transparent, and accessible. Through our intuitive tools, expert management, and financial education, we empower individuals across Africa to invest in both global and local assets.
We are proud to be recognized as a Great Place to Work 2025.
About the Role
As a Customer Success Associate, you will serve as the primary point of contact for our customers, building trusted relationships and advocating on their behalf. You’ll guide them in maximizing the value of our product, provide timely support, and ensure their overall satisfaction.
This role requires excellent communication, strong people skills, patience under pressure, and a passion for helping others succeed.
Key Responsibilities
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Build and maintain strong relationships with customers, ensuring satisfaction with Rise’s products and services.
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Provide responsive support via phone, email, and live chat.
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Handle product and service inquiries by gathering and evaluating relevant information.
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Collaborate with internal teams to resolve customer issues efficiently.
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Follow up with customers to ensure satisfactory resolution of concerns.
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Record customer feedback and suggestions for continuous improvement.
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Educate customers on Rise’s products and make tailored recommendations.
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Identify opportunities to upsell and cross-sell relevant products and services.
Requirements & Skills
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Bachelor’s Degree (First Class or Second Class Upper) in Economics, Accounting, Finance, Business Administration, or a related field.
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Reside in Lagos or Port Harcourt.
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At least 1 year of experience in a customer service or customer success role.
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Exceptional verbal and written communication skills.
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Strong listening, problem-solving, and conflict-resolution skills.
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Ability to remain calm and patient under pressure.
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Proficiency with CRM tools and computer literacy.
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Strong organizational skills and ability to manage time effectively.
Why Join Rise?
At Rise, you’ll be part of a mission-driven company that is transforming wealth creation in Africa. You’ll work in a collaborative, fun, and ambitious environment with clear growth opportunities.
We offer:
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Competitive salary.
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Health insurance coverage.
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Training and career development opportunities.
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Branded merchandise and exclusive Rise swag.
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Exposure to a fast-growing fintech company with a clear career path.
