- Job Title: Customer Retention Specialist (NYSC Fresh Graduate)
- Location: Lagos
- Employment Type: Full-time (NYSC Placement)
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About Swift Networks
Swift Networks Limited is a facilities-based telecommunications services provider established in 2002. Since inception, we have invested heavily in next-generation networking technologies to build a multi-service network platform that delivers reliable internet, data, and voice services.
We are passionate about connecting people and businesses, and we are seeking smart, customer-focused graduates to join our team.
Job Summary
We are looking for a Customer Retention Specialist (NYSC Fresh Graduate) to help us maintain strong relationships with our customers. In this role, you will interact directly with customers to address issues, ensure satisfaction, and build loyalty.
This position is ideal for energetic graduates with strong communication skills, a customer-first mindset, and an interest in sales and customer relationship management.
Key Responsibilities
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Respond to inbound and outbound calls, handling customer queries on internet, VOIP, data, and fiber services.
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Use CRM tools effectively to log queries, resolve issues, and escalate complex complaints to the right teams.
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Take proactive steps to resolve customer issues promptly, ensuring satisfaction and retention.
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Build positive relationships with customers by providing professional support and suggesting solutions.
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Support online payment processing and ensure customers receive full value for services.
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Attend regular training and coaching sessions to stay updated on Swift Networks’ products and policies.
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Provide feedback on customer issues and suggest improvements to retention strategies.
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Negotiate with customers to renew contracts and encourage long-term business.
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Maintain compliance with company procedures, ensuring professionalism in all customer interactions.
Requirements
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Bachelor’s Degree with a minimum of Second-Class Upper (2:1) or Upper Credit (HND) in Sales, Marketing, or related fields.
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Must be a fresh graduate currently serving (NYSC).
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Strong communication, interpersonal, and conflict-resolution skills.
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Proficiency with Microsoft Excel, Outlook, and CRM software.
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Ability to remain calm and empathetic in stressful situations.
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Organised, proactive, and persuasive attitude.
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Must reside close to Victoria Island, Lagos.
Application Closing Date
24th September, 2025
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: hr@swiftng.net using the subject line:
“Application – Customer Retention Specialist (NYSC Fresh Graduate)”
Note: Only qualified candidates will be contacted.
