- Job Title: Customer Success Representative
- Location: Lagos
- Employment Type: Full-time
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About Eden Life Inc
Eden Life is a tech-enabled service company on a mission to 10x the quality of life in Africa by automating household chores, so our customers never have to worry about them again. We’re building an open, inclusive, and diverse workplace where everyone belongs. Our services are for everyone—and so is our team.
Key Responsibilities
Reporting to the Customer Success Manager, you will:
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Manage account renewals: Ensure timely renewals, maintain strong customer relationships, and reduce churn.
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Identify upsell & cross-sell opportunities: Analyze customer needs and present tailored solutions.
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Collaborate with teams: Share insights with Marketing and Acquisition teams to drive targeted campaigns.
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Customer onboarding: Guide new customers through the onboarding journey to ensure long-term success.
Performance Metrics
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Customer retention and satisfaction
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Reactivation of inactive accounts
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Successful upselling and cross-selling
Qualifications
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Diploma or Bachelor’s Degree in Marketing, Business, or a related field.
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Recent Graduates/Corpers are encouraged to apply.
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Minimum of 6 months’ experience in a customer success-related role.
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Proficiency with collaborative tools (e.g., Google Workspace, Spreadsheets, Airtable).
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Strong communication and problem-solving skills.
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Proactive, empathetic, and attentive with a customer-first mindset.
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Growth-oriented, adaptable, detail-driven, and quick to learn
