Account Manager (Remote) at RateHawk

Job Title: Account Manager
Location: Lagos (Remote)
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About RateHawk

RateHawk – Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players. An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.

Job Description

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.
This is a remote vacancy open to candidates residing in Nigeria.

What You’ll Do

Expand and consolidate presence in the assigned territory;
Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
Collaborate with the sales team to identify and grow opportunities within the territory;
Follow-up with existing and new partners in order to provide system training;
Position the brand within the travel trade through ongoing product presentations and networking events;
Address incident issues, ensuring partners support;
Payments control: oversee and ensure accuracy in transaction processing;
Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
Provide market & competitive environment analysis;
Provide regular comprehensive reporting through CRM and internal systems;
Maximize and develop API deals with the potential and existing partners.

Requirements

Relevant Experience. Minimum of 2 years of successful experience in account management or business development of B2B companies within the travel industry;
Market Knowledge. In-depth understanding of the region’s travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
Language knowledge. Fluent in English;
Travel Requirements. Up to 30% of travel time may be required;
Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
Location: Must be based in South Africa.
Competence in API technology deals is a plus.

Benefits

Flexible schedules and opportunity to work remotely;
Ambitious and supportive team who love what they do, appreciate each other, and grow together;
Internal programs for adaptation and training, development of soft skills, and leadership abilities;
Partial compensation for participating in external training and conferences;
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
Corporate prices on hotels and travel services;
MyTime Day Off – an extra non-working day without loss of compensation.