About PalmPay
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below:
- Job Title: Learning and Development Specialist
- Location: Ikeja, Lagos
- Job type: Full time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Role Overview
- The Learning & Development (L&D) Specialist will support the design, delivery, and evaluation of learning initiatives that enhance employee capabilities and strengthen PalmPay’s talent pipeline.
- This role is ideal for a motivated professional within financial services, who is passionate about developing people, leveraging technology for learning, and fostering a culture of continuous growth.
Key Responsibilities
Learning Program Design & Delivery:
- Assist in assessing learning needs across departments and translating them into effective training programs.
- Support the design and delivery of learning content (classroom, virtual, e-learning, and blended programs).
- Facilitate onboarding sessions and recurring training workshops to support employee development.
- Develop and update training materials, manuals, and guides to ensure relevance and alignment with business goals.
Training Administration & Coordination:
- Manage training calendars, logistics, and communications.
- Coordinate with external training providers and track service delivery.
- Maintain learning records, attendance, and completion rates using the Learning Management System (LMS).
Evaluation & Reporting:
- Collect participant feedback and measure training effectiveness through surveys, assessments, and performance data.
- Provide reports and insights on training participation, outcomes, and ROI.
- Support the Talent Development Supervisor in preparing monthly and quarterly L&D reports.
Employee Development Support:
- Contribute to career development programs, mentorship initiatives, and talent pipelines.
- Promote a culture of self-learning by curating digital resources and encouraging knowledge sharing.
- Support initiatives around leadership development, compliance training, and soft skills enhancement.
Key Performance Indicators (KPIs)
- % completion of assigned training programs.
- Employee satisfaction scores for training sessions.
- Improvement in post-training assessments or job performance.
- Training participation and attendance rates.
- Efficiency in managing training logistics and reporting timelines.
Key Qualifications
Education & Experience:
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
- 3–5 years of Learning & Development or HR experience, preferably in the financial services or fintech industry.
- Hands-on experience with training design, facilitation, and evaluation.
- Familiarity with Learning Management Systems (LMS) and e-learning tools.
Skills & Competencies:
- Strong facilitation, presentation, and communication skills.
- Ability to translate learning needs into actionable training interventions.
- Analytical mindset with experience using data to measure training effectiveness.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency in MS Office Suite and comfort with digital learning platforms.
- Collaborative, adaptable, and passionate about people development.
Compensation & Benefits
- Competitive salary and performance bonus.
- Health and wellness benefits.
- Career development opportunities, including certifications and professional training.
- A collaborative and innovative work culture in a fast-growing fintech.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
