- Job Title: Senior E-Channels Officer
- Reference Code: SECO/EC/OCT/2025
- Location: Ikeja, Lagos
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About AB Microfinance Bank
AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo and Anambra State.
AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully fledged microfinance bank.
The Bank has an exceptional group of very strong international shareholders committed to the task of improving access to financial services in the country. These shareholders are Access Microfinance Holding AG of Germany, KfW – the German Development Bank, the African Development Bank, and the International Finance Corporation of the World Bank Group. Together, they have an established record of setting up and managing microfinance banks across the African and Asian continents in such countries as Nigeria, Tanzania, Liberia, Zambia, Rwanda, Madagascar, Azerbaijan, Tajikistan,Georgia and Brazil.
Key Responsibilities
- Assist the manager in managing schedules and workloads of team members.
- Assist the manager in coordinating the e-channels activities to deliver high-quality services.
- Monitor the daily sales of the e-channels regarding registering of new clients and activity rate as well as the target achievements.
- Assist in training delivery when required, implement approved process improvements.
- Compile reports to track adherence to established service-level targets.
- Creating and updating relevant department documentation.
- Be a key player to develop creative and innovation solutions to deliver a competitive client journey.
- Translate clients’ requirements into business requirements for implementation.
- Implementation pilot of new e-channel products.
- Support the e-channel comparison with competitor offering on services, promotions and special offerings on e-channels and update Managers.
- Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner.
- Support the smooth operations of electronic channels and Recommend enhancements in current Processes to improve the quality and efficiency.
- Daily monitoring of conflicts and their resolution. Support the day-to-day reconciliation of the e-channel transactions.
- Liaise with customer care to uncover new trends and customer needs in the market and coordinate the validated learning until pilot phase.
Minimum Requirements
- HND qualification / B.Sc. Degree in any related field.
- Minimum of 5 years of experience in Operations environment within a Bank or FINTEC.
- Hands-on experience in e-banking / e-commerce product development.
- Excellent knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking
- Good communication skills (verbal & written).
- Good analytical skills and Attention to details.
- Good coaching skills and Multicultural awareness.
- Good problem identification and problem solving skills.
