Employee Relations Specialist at PalmPay Limited

About PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below:

Job Title: Employee Relations Specialist
Location: Ikeja, Lagos
Job Type: Full-time
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Job Summary

The Employee Relations Specialist is responsible for fostering a fair, transparent, and compliant work environment across all branches.
This role facilitates effective communication between management and employees, supports conflict resolution, and promotes a positive workplace culture aligned with the bank’s values and regulatory standards.

Key Responsibilities

Serve as the primary contact for employee relations matters, providing timely and objective guidance to employees and managers.
Manage investigations, grievances, and disciplinary processes in compliance with company policies and labor laws.
Advise management on best practices for addressing performance and behavioral issues.
Ensure consistent application of HR policies and support periodic policy reviews to align with regulatory requirements.
Monitor employee relations trends across branches and recommend proactive interventions.
Collaborate with HR Business Partners and branch heads to drive employee engagement and retention initiatives.
Prepare reports on employee relations cases, disciplinary actions, and related metrics for management review.

Requirements

Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, or a related field.
2–3 years of experience in employee relations or HR advisory roles, preferably within the banking or financial services sector.
Strong knowledge of Nigerian labor laws and disciplinary procedures.
Excellent communication, mediation, and problem-solving skills.
High level of professionalism, integrity, and discretion.

Salary
N300,000 – N400,000 per month.