- Job Title: Customer Service Manager
- Location: Ikoyi, Lagos
- Salary: N300,000 – N500,000
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Job responsibilties
- Respond to emails and inquiries in a timely and professional manner.
- Handle orders and client requests, ensuring accuracy and responsiveness.
- Oversee the team management, ensuring all processes are well managed and functional.
- Prepare and manage the customer service department weekly calendar, scheduling tasks for efficient workflow.
- Oversee the customer service team to ensure all inquiries, complaints, and requests are handled professionally and promptly.
- Develop and implement customer service policies, standards, and procedures.
- Monitor and evaluate team performance, setting KPIs to maintain high service levels.
- Handle escalated customer issues and resolve conflicts effectively.
- Gather and analyze customers’ feedback to improve services and customer satisfaction
Requirements
- Bachelor’s degree in Business Administration, Hospitality, Communications, or related field.
- Minimum of 3–5 years of experience in customer service team management, preferably in a supervisory or managerial role.
- Strong leadership, organizational, and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office and customer service software (e.g., CRM systems).
- Ability to work flexible hours, including evenings and weekends, depending on schedules.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
