- Job Title: IT Service Desk Officer
- Location: Ikeja, Lagos
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About AB Microfinance Bank Nigeria
AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully fledged microfinance bank.
The Bank has an exceptional group of very strong international shareholders committed to the task of improving access to financial services in the country. These shareholders are Access Microfinance Holding AG of Germany, KfW – the German Development Bank, the African Development Bank, and the International Finance Corporation of the World Bank Group. Together, they have an established record of setting up and managing microfinance banks across the African and Asian continents in such countries as Nigeria, Tanzania, Liberia, Zambia, Rwanda, Madagascar, Azerbaijan, Tajikistan,Georgia and Brazil.
Responsibilities
- 1st line support for staff on service requests and incidents
- Escalate unresolved issues/requests to 2nd Line in a timely manner
- Ensure continuity of banking operations via high quality customer service
- Assist with on-boarding of new users, movement, leave plan, and exit of staff
- Assist in maintaining inventory of all equipment and related stock
- Ensure compliance to operating procedures
- IT Service Management SLA meetup
- Periodic branch visitation for IT routine activities.
- Installation of software on systems and servers for branches and Head Office
- Maintenance of File Server and user rights
- Assign users and computers to proper groups in Active Directory
- User and profile maintenance on the Active Directory
- Installation & Update Maintenance of Anti-virus software for all users
- Windows Patch and Anti-Virus Updates for all computer hardware
- Perform timely workstation hardware and software upgrades as required
- IT Asset Management (ITAM)
- Proper inventory of all IT assets including mobile tablet.
Requirements
- Minimum educational qualification of B.Sc./HND in Computer Science or any related field
- Cognate Experience in a business environment and at least three years of relevant experience
- In-depth knowledge of technical hardware, Microsoft Operating System and Office Suite software (MS 2019-2022), and other productivity tools
- Proficient in troubleshooting issues relating to hardware and software
- Soft skills: results-driven (meeting service levels), effective communication, problem solving
- Basic ITIL knowledge would be of advantage
- I.T Certification will be an added advantage (Microsoft, Linux)
- Ability to work with minimum supervision.
- Demonstrates drive, enthusiasm, self-motivation and professionalism.
- Ability to manage competing priorities, maintain attention to details and meet deadlines.
