- Job Title: Customer Service Officer
- Location: Lagos
- Employment Type: Full-time
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About Majeurs Holdings Limited
Majeurs Holdings Limited – We’re redefining how furniture is made, sold, and experienced across Africa. Our design-led, tech-enabled manufacturing company is built on quality, culture, and craftsmanship — delivering world-class products with an African soul.
The Role
- As we grow, we’re looking for a Customer Service Officer who will be the voice and face of the brand — the person who ensures every customer interaction is handled with excellence, empathy, and precision.
- This is not just about answering calls or replying to messages — it’s about owning the customer experience from first inquiry to final delivery.
- You will manage all inbound and outbound communications, ensure seamless order finalization, and keep our clients informed, satisfied, and coming back.
- You’ll collaborate closely with our sales, production, and logistics teams to deliver exceptional service — combining warmth with operational efficiency.
Key Responsibilities
- Customer Engagement: Handle all customer inquiries across channels (WhatsApp, phone, email, Instagram DMs, showroom).
- Order Management: Manage end-to-end order finalization — from quotation and confirmation to coordination with operations for delivery.
- CRM & Record Keeping: Maintain detailed customer records and follow-ups using CRM tools and internal systems.
- Communication: Send proactive updates on production status, delivery timelines, and order progress.
- Issue Resolution: Manage complaints and escalations calmly, ensuring every issue ends with a satisfied customer.
- Cross-Team Collaboration: Liaise with production, logistics, and finance to ensure smooth fulfilment of orders.
- Customer Insights: Track feedback and recurring issues to propose process improvements.
- Performance Reporting: Provide weekly summaries of inquiries, orders closed, and customer feedback trends.
Who You Are (Ideal Candidate Profile)
- Bachelor’s Degree (Business, Communications, or related field preferred).
- 3+ years’ experience in customer service, preferably in retail, furniture, or a design/luxury brand.
- Strong verbal and written communication skills — articulate, empathetic, and professional.
- Highly organized, detail-oriented, and comfortable managing multiple conversations simultaneously.
- Tech-savvy: comfortable with CRM software, spreadsheets, and digital communication tools.
- Calm under pressure and solution-driven — you never leave a customer hanging.
- Passionate about design, quality, and creating a world-class customer experience.
What Success Looks Like (After 90 Days)
- You’ve mastered our product range, tone, and service protocols.
- All customer inquiries are responded to within minutes, not hours.
- Orders move seamlessly from inquiry to delivery with zero confusion.
- Our customers describe their Majeurs experience as “professional, personal, and premium.
Compensation & Growth Path
- Base Salary: N180,000 – N350,000 / month (based on experience)
- Performance Bonus: Up to ₦10,000/quarterly for achieving service KPIs (response time, conversion rate, and customer satisfaction feedback).
- Growth: Clear pathway to Customer Experience Lead or CRM & Sales Support
- Manager within 12–18 months based on performance.
Perks:
- Hybrid work schedule (2 days remote, 3 days onsite)
- Access to training in customer experience and CRM systems
- Opportunity to grow with one of Africa’s fastest-rising design-led brands
Application Closing Date
30th November, 2025.
How to Apply
Interested and qualified candidates should send their CV and a short cover note (max 150 words) telling us why you’d be perfect for this role to: hr@majeursholdings.com using “Customer Service Officer – [Your Name]” as the subject of the mail.
