Technical Support Lead at OneBox Media

One Box Media is a forward-thinking creative and media agency helping brands tell powerful stories through strategy, design, and technology. We’re passionate about innovation and storytelling that sparks meaningful connections.

Job Description

• As we scale, we’re looking for a Technical Support Lead who will lead our technical direction — someone who can turn creative ideas into functional, high-performing systems, platforms, and tools that power our operations and elevate our clients’ experiences.

About the Role

• The Technical Support Lead will be responsible for overseeing all technical aspects of One Box Media’s operations — from managing the company’s digital infrastructure to implementing tools that enhance creativity, efficiency, and communication.
• You’ll work closely with the management team to shape the company’s technological roadmap, guide the development team, and ensure seamless collaboration between internal teams and clients.
• This role is ideal for a technically savvy, innovative, and solution-oriented leader who thrives at the intersection of creativity and technology.

Key Responsibilities

• Oversee the company’s technical operations, including digital tools, workflow systems, and media infrastructure.
• Lead the design, development, and implementation of tech-driven solutions that improve performance and project delivery.
• Collaborate with creative and strategy teams to translate business goals into digital and technical strategies.
• Ensure data security, platform stability, and smooth system integrations.
• Manage technical vendors, software subscriptions, and IT resources.
• Supervise the development and maintenance of the company website, client portals, and digital products.
• Identify and integrate emerging technologies that enhance productivity and client experience.
• Communicate technical concepts clearly to non-technical team members and clients.

Expected Results:

• A well-structured, reliable, and scalable digital infrastructure.
• Improved internal communication and project execution through smart tech solutions.
• Consistent system uptime and minimal technical disruptions.
• Enhanced client experience through seamless tech integration and support.
• Increased operational efficiency across departments.

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum of 4–7 years of experience in a technical leadership or IT management role.
• Strong understanding of digital media systems, web infrastructure, and creative tech tools.
• Excellent communication and leadership skills — able to translate tech language into business outcomes.
• Experience managing technical teams, platforms, and cross-functional projects.
• Familiarity with media, marketing, or creative tech industries is a strong plus.

Preferred Qualifications:

• Master’s degree or certifications in IT Leadership, Systems Engineering, or related field.
• Experience in SaaS, digital product development, or cloud management.
• Proficiency in automation tools, workflow management systems, and data analytics.