Aeroport Travels and Tours Limited Job Recruitment (3 Positions)

Location: Oshodi / Ajao Estate – Lagos
Employment Type: Full-time
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About Aeroport Travels and Tours Limited

Aeroport Group is a group of companies with a strong presence in Nigeria and the International space. We offer complete travel management services, ranging from planning to execution of tours. Aeroport has carved a niche for itself with an uncompromising standard in the quality of services and selection of accessories, implementation of innovative strategies, strong commitment and an insatiable quest for success. At Aeroport we enjoy an excellent reputation within the travels and hospitality industry. Our consistent commitment in offering quality and standard service to our clients has earned us a niche brand and awards of excellence

We are recruiting to fill the position below:

1.) Customer Service Executive

2.) Accountant

3.) Ticketing Reservation Officer

1. Customer Service Executive

Job Summary

The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers.
The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving.
The CSR is responsible for handling phone calls, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company’s service standards and policies

Job Description

Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally.
Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction.
Offer detailed information to customers about the company’s products and services, ensuring they understand all available options.
Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience.
Identify opportunities to promote additional products or services that meet customer needs and increase sales.
Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business.
Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts.
Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system.
Assist in identifying potential sales leads by recognizing customer needs and communicating these to the sales team.
Adhere to company policies, procedures, and quality standards in handling customer interactions and resolving issues.
Perform any other tasks as directed by the Business Development Manager to ensure smooth operations.

Requirements

Minimum of 1-3 years’ experience in execellent customer service
OND/HND/bachelor’s degree minimum qualification required.
Excellent communication skills and keen attention to detail.
Strong customer service orientation to maintaining client satisfaction and problem-solving skills.
Must reside in Ajao Estate, Oshodior its environs.
Proficient in Microsoft Office and tech-savvy.
Neat, smart appearance and presentable at all times.

2. Accountant

Location: Oshodi / Isolo, Lagos
Employment Type: Full-time

Responsibiltiies
Financial Systems & Reporting:

Produce accurate financial reports and ensure compliance with government regulations and standards.
Maintain records of assets, liabilities, revenue, and expenditures.

Budget Management & Financial Control:

Develop and manage annual and multi-year budgets, ensuring alignment with organizational needs.Monitor and control expenses through prepayment checks and budget alignment.

Internal Controls & Compliance:

Establish and enforce internal controls to prevent errors in financial reporting.
Ensure compliance with statutory financial requirements and accounting standards.

Payroll & Fixed Asset Management:

Oversee payroll processing, ensuring accuracy and reconciliation with general ledgers.
Maintain fixed asset registers and coordinate periodic inventories.

Treasury & Cash Flow Management:

Implement solutions for effective cash flow management and balance sheet improvement.
Safeguard assets by ensuring proper procedures for cash disbursements and receipts.

Financial Forecasting & Modeling:

Develop accurate financial forecasts and models to inform decision-making.

Qualifications

Interested candidates should possess an HND / Bachelor`s Degree with 3 – 5 years work experience.

Salary
N250,000 – N300,000 monthly.

3. Ticketing Reservation Officer

Location: Oshodi/Ajao Estate, Lagos
Employment Type: Full-time

Job Summary

The Ticketing a Reservation Officer is responsible for managing all aspects of travel bookings, including flight and hotel reservations, ticket issuance, tour packaging, and customer relationship management.
This role ensures that all travel arrangements are efficiently handled in line with company policies and industry regulations, while delivering exceptional customer service.

Key Responsibilities

Book and issue flight tickets using GDS platforms (e.g., Amadeus, Sabre).
Handle changes, cancellations, and refunds with accuracy and efficiency.
Provide expert travel and tour advice on routes, fares, and travel requirements.
Liaise with airlines, visa agents, and other travel vendors to ensure seamless service delivery.
Maintain accurate travel records, prepare itineraries, and generate reports as needed.
Ensure high levels of customer satisfaction through professional service and proactive support.
Process visa applications and tour packages with strong knowledge of multi-country visa procedures.
Design and deliver memorable travel experiences tailored to client needs.
Build and manage strong client relationships to drive customer loyalty.

Requirements

OND minimum qualification required.
Minimum of 1-3 years’ experience in reservations, ticketing, visa processing, tour packaging, and business development.
Proficiency in GDS platforms (Amadeus, Sabre, etc.).
Excellent communication skills and keen attention to detail.
Strong customer service orientation and problem-solving skills.
Digital marketing skills (mandatory).
Must be female (for gender balance).
Certification from a recognized Aviation School or Travel & Tourism College.
Aged between 25 – 30 years.
Must reside in Mushin, Ojuelegba, Oshodior its environs.
Proficient in Microsoft Office and tech-savvy.