- Job Title: Customer Service Representative
- Location: Lagos
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Union Bank of Nigeria (“UBN”)
Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.
Job Summary
- As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service.
Duties
- Responding to customer inquiries via phone, email, or in-person.
- Resolving complaints and issues promptly and efficiently.
- Maintaining up-to-date records of customer interactions.
- Ensuring adherence to the bank’s service standards and policies.
- Assisting customers with product and service information, transactions, and account management.
Requirements
- Strong communication and interpersonal skills.
- Ability to handle customer queries with patience and professionalism.
- Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).
- Previous experience in customer service is advantageous but not mandatory.
How to Apply
Interested and qualified candidates should send CV to: talents@unionbankng.com using the Job Title as the subject of the email.
