- Location: Remote
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About the job
Join TalentPop App as a Brand Concierge – E-commerce Sales & Order Support VA! At TalentPop App, we partner with fast-growing online brands to deliver exceptional e-commerce experiences that go beyond support and drive connection, retention, and sales. As a Brand Concierge, you will help customers complete purchases, recover subscriptions or abandoned carts, and create a premium shopping experience that keeps customers coming back.
If you are passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this role is for you.
IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose ‘Brand Concierge’ and enter the correct code WILL NOT be reviewed.**
- When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
- In the application form, you’ll be asked for an application code – please enter BCS in that field.
What You’ll Do
- Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction.
- Identify and execute opportunities for upselling, cross-selling, and product bundling to increase average order value.
- Support subscription recovery, winbacks, abandoned cart assistance, and other sales-related touchpoints to boost retention.
- Assist with order tracking, returns, exchanges, and cancellation requests when they present opportunities to retain the sale.
- Represent the brand voice and provide a personalized, concierge-level experience on every interaction.
- Maintain accurate customer records and share trends and insights to improve sales strategies and the overall customer journey.
- Collaborate with internal teams to implement feedback and optimize conversion-related processes.
What We’re Looking For
- At least 1 year of proven remote/online sales and customer support experience.
- Must have prior e-commerce experience, especially in areas like upselling, cross-selling, abandoned cart recovery, subscription assistance or winbacks, post-purchase support, or product bundles.
- Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
- 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
- Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
- Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
Technical Requirements
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with at least 15 Mbps upload and download speeds.
- A quiet, professional workspace suitable for calls.
Why Join TalentPop App?
- Earn commissions and annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or a monthly health stipend.
- Performance and recognition bonuses for top achievers.
- 100% permanent work-from-home setup.
- A supportive, friendly team culture and real opportunities for growth.
