- Location: Remote
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About Onepilot
Onepilot is reshaping the future of outsourced customer support with a simple promise: fast, high-quality service powered by trained freelance agents. Built on a modern, human-centered approach, Onepilot gives businesses a seamless way to manage customer interactions while giving agents the flexibility and freedom to work from home.
We’re currently looking for Customer Service Representatives to join our growing network of freelance support agents.
About the Role
As a Onepilot agent, you’ll support users on behalf of multiple brands, responding to incoming questions via email, chat, or phone. Every client comes with dedicated e-learning training and a detailed knowledge base to help you deliver accurate, friendly, and efficient support. You’ll work remotely, choose your own schedule, and get paid per ticket solved typically averaging around €15/hr.
What You’ll Do
- Assist customers through email, chat, or phone
- Use internal tools and guides to provide fast, accurate answers
- Communicate clearly, calmly, and professionally
- Deliver a high-quality experience with each interaction
What You Need
- Strong communication skills written and verbal
- Confidence using digital tools, dashboards, and online systems
- Solid problem-solving ability and attention to detail
- Availability of at least 20 hours per week
- Must be based in the United States
Why Work With Onepilot?
- Flexible remote setup ,you choose when you work
- Paid per ticket solved (performance-based)
- Average earnings around €15 per hour
- Training + ongoing support to help you grow
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Quick 15-minute application process
