- Job Title: Onboarding Analyst
- Location: Lagos
- Sector: Financial Services
- Reporting Line: Team Lead, Onboarding Success
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About Paga
Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
About The Role
- The onboarding analyst is responsible for verifying customer identities, conducting due diligence checks, and ensuring that all onboarding processes comply with regulatory requirements and internal policies.
- The role ensures that customers are onboarded accurately, efficiently, and in line with risk standards to prevent fraud, money laundering, and other financial crimes.
Primary Responsibilities
- Perform end-to-end KYC verification for individuals and businesses (ID validation, address verification, document checks, BVN verification, corporate documents, etc.)
- Ensure all required customer information and documentation is collected and verified in accordance with regulatory guidelines.
- Evaluate and profile customer risk and conduct enhanced due diligence (EDD) for high-risk clients.
- Maintain accurate and up-to-date KYC records and documentation for compliance and audit purposes.
- Ensure adherence to both internal policies and external KYC, Anti-Money Laundering (AML), and Counter-Financing of Terrorism (CFT) regulations.
- Report suspicious activities and escalate high-risk cases to the appropriate compliance officers or teams.
- Provide clear communication to customers regarding documentation requirements and onboarding status.
- Track key onboarding metrics such as approval rates, rejection reasons, and verification timelines.
- Review customer applications for completeness and accuracy before approval.
- Recommend process improvements to enhance compliance, accuracy, and user experience.
Knowledge and Skill Requirements
- You have a Bachelor’s Degree or equivalent
- You have at least 2 to 3 years’ relevant experience in KYC, compliance, onboarding, fraud analysis, or financial services operations.
- Experience working in a fintech, bank, payments company, or digital lending environment is a strong advantage
- Proficiency with KYC tools and verification systems
- Able to lead, motivate, inspire, and influence team members and colleagues.
- You have completed the mandatory NYSC.
Key Competencies
This role is a good fit for you if:
- You are customer-obsessed, take the initiative, and exceed expectations.
- You are a proactive, collaborative team-player.
- You can adapt quickly as situations change.
- You are proficient in both written and oral English.
- You have the ability to prioritize and take ownership
- You are Proficient in Ms Office – Excel, Word, and PowerPoint
- You have the ability to interpret customer information, documents, and risk indicators.
- You pay excellent attention to detail and analytical skills.
- You maintain effective work relationships with cross functional teams
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
