- Job Title: Grounded Front Office Personnel
- Location: Ikeja, Lagos
- Employment Type: Full-time
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About Greywood Hotels & Apartments
Greywood Hotels & Apartments is situated in a serene and well-secured environment. We pride ourselves in providing clean and comfortable accomodation to all our guests which includes work professionals, corporate entities etc. If perfect relexationis your desire, Greywood Hotels & Apartments is definitely the ideal place to be.
Job Summary
- We are seeking a professional, friendly, and well-organized Front Office Personnel to join our hotel team.
- The ideal candidate will be the first point of contact for guests, handling reservations, check-ins, check-outs, and providing excellent customer service to ensure a pleasant and memorable guest experience.
Key Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
- Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
- Provide information about hotel services, local attractions, transportation, and dining options.
- Maintain accurate records of guest accounts, payments, and room availability.
- Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Operate the hotel’s front office systems (PMS) and maintain updated data.
- Handle cash, credit card transactions, and prepare shift reports accurately.
- Uphold hotel policies, grooming standards, and service quality at all times.
Qualifications & Skills
- OND, HND, or Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Previous experience in a front desk, receptionist, or customer service role (hospitality experience is an advantage).
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Proficiency in Microsoft Office and hotel management software (PMS).
- Professional appearance, positive attitude, and excellent customer service skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Application Closing Date
15th January, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hrhotelcapitol@gmail.com using the Job Title as the subject of the email.
