- Job Title: Head, E-Banking Operations and Government Collections
- Location: Lagos
- Employment Type: Full-time
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About the Company
Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.
Job Summary
- The Manager of E-Transaction Reconciliation and Settlement is responsible for overseeing the accurate and timely reconciliation and settlement of all electronic transactions, ensuring financial integrity and compliance with banking regulations.
Core Functions and Responsibilities
- Manage daily reconciliation processes for all e-banking transactions
- Oversee settlement procedures with partner banks, payment gateways, and government agencies
- Investigate and resolve transaction discrepancies and exceptions
- Implement and maintain automated reconciliation systems
- Ensure compliance with regulatory requirements related to e-transaction settlement
- Develop and enforce policies and procedures for reconciliation and settlement
- Collaborate with other departments to improve transaction processing efficiency
- Prepare and present reconciliation reports to senior management
Key Performance Indicators
- Settlement Timeliness: Complete 98% of settlements within agreed Service Level Agreements (SLAs)
- Exception Handling: Resolve 95% of transaction discrepancies within 24 hours
- Regulatory Compliance: Maintain 100% compliance with regulatory reporting requirements
- Reconciliation Accuracy: Achieve 99.99% accuracy in daily reconciliation
- Automation Efficiency: Increase straight-through processing rate to 97% for reconciliation processes
- Cost Efficiency: Reduce cost per reconciled transaction by 15% year-over-year
- Reporting Timeliness: Provide real-time settlement status updates to relevant stakeholders.
Requirements
- Bank Experience: Minimum of 6 years of experience in a similar e-banking or digital operations role within a commercial bank.
- Settlement Expertise: Deep technical knowledge of national payment switches (NIBSS), card schemes (Visa/Mastercard), and government collection portals like Remita.
- Operational Precision: Proven ability to maintain 99.99% reconciliation accuracy and manage high-volume straight-through processing (STP).
- Regulatory & Compliance: Strong mastery of Central Bank guidelines, dispute resolution frameworks (chargebacks), and mandatory regulatory reporting.
- Leadership & SLA Management: Experience leading multi-functional teams (Cards, Channels, Clearing) to resolve exceptions within strict 24-hour windows.
- Educational Foundation: A Bachelor’s degree in a financial or technical field, ideally supported by professional certifications like CIBN, ACA, or ACCA.
