Business Process Analyst At ESA (REMOTE, Worldwide $6,600/Month)

Introduction

Elite Software Automation (ESA) is a boutique consulting firm that helps successful, fast-growing businesses become even more successful by increasing their profit margin and enabling scalable growth through process optimization, custom systems, and automation.

Our clients are established 7 and 8-figure enterprises with service-intensive business models. They are companies that are good at getting clients and making sales, but as they scale, they face challenges in running the back end of their businesses. They generally have issues with the effectiveness and efficiency of operational processes, systems that should run those processes, and automation, or the lack of them.

This is where we come in. We turn our client businesses from chaos to order and transform their operations into lean, mean, profitable, and automated machines.

Role of Business Process Analyst in ESA

Your Key Purpose: The key purpose of your role is to make the improvements, and with them, the results for our clients, happen. You will input your expertise into defining client improvement projects for new and existing clients, and then you will drive those projects through all of the above processes. You will then measure and assess the success of those projects, and start the cycle again.

Your Key Area of Expertise and Responsibility Ownership:

You will be:

Owning responsibility for improvements projects from conceptualization through full implementation to recommendation of next step improvements

Investigating our clients’ businesses, operations in them, needs, situations, and objectives

Identifying underlying problems and root causes in business processes and operations

Identifying the best business solutions

Managing the technical delivery with the responsible experts within our team

Planning and executing full implementation of the solutions

Monitoring, assessing, and measuring the success of improvements and system solutions

Identifying and recommending further improvement needs, opportunities, and priorities in our clients’ businesses

You will NOT be:

Taking technical requirements from clients and passing them on to developers

Making technical design or development decisions alone

Writing code or building any tech yourself

Attending meetings that could have been email

Asked to perform any time-wasting activities that don’t help you and our business achieve our goals

In practice, you will:

Carry our truthful, complete, and thorough analysis of our client’s business situations, investigating every relevant detail of their day-to-day operations, rigorously evaluating all the circumstances, and ensure that you understand why things happen the way they do;

Carry out complete evaluations of businesses and situations, unpack the causes of problems and inefficiencies, and recommend business solutions that consider all the circumstances, are based on facts, and will deliver the best possible results to our client, in line with both their problems and their goals

Exercise practical awareness in your solutions and business improvement proposals, making sure that what you propose will be practically implementable and will bring the intended result in the given situation;

Carry out your analysis, evaluation, modeling, and planning with a high degree of precision and attention to detail;

Make all decisions with full awareness of and in line with business strategies, cause-effect relationships, and clear management of dependencies and risks

Methodically oversee and manage the technical delivery of all system solutions and automation in your solution

Smoothly and attentively manage the implementation of your projects into our client’s business with the least amount of disruption possible

Exercise rigorous and critical evaluation to validate and confirm the value of every solution that has been delivered to a client and to identify further improvements or changes required to the solution

Exercise critical evaluation and thinking at all times with regard to your work and the work of other people who you will either review or peer-review;

Communicate in effective and clear ways that will ensure that the result will be effectively accomplished not only by you but also by other members of the team in such a way that the project overall succeeds.

Prioritize your projects and assignments in line with ESA’s business and client strategy at all times

Proactively seek help or resources to support your decision-making in and across client or internal projects

Focus on results in your conduct and thinking in all aspects of your work

- Continuously look for ways to improve your work as well as our methodology.

Ultimately, you will work with a lot of independence. You will be trusted to figure out what exactly you need to do to accomplish the necessary results.

We don’t have all kinds of mandatory reports, spreadsheets, presentations, meetings, or the like – you are generally free to decide how you structure your work.

Your performance won’t be evaluated and judged for the activities you perform, but for the results you deliver.

Expectations

With our total commitment to deliver results for our clients, we must run a tight ship. This means that we need every single member of our team to have these standards:

Be ready to self-organize and self-manage and make your own decisions about what to do to deliver the result;
Be ready to proactively seek opportunities to improve your skills and knowledge and seek help within the business for any project as required
Be willing to re-examine approaches, solutions, and methods when results suggest that current approaches aren’t working;
Be willing to endure hard work and temporary discomfort to achieve success;
Approach matters rigorously and analytically and with a strong focus on the achievement of results;
Act on the above

To be successful in our team in this role, you will need the following skills and abilities:

Strong logical, numerical, and data analytics skills to understand business performance before and after a project;
Analytical skills to discern confusing information, separate reality from perception, and process large amounts of information while maintaining rigorous analysis;
Ability to assess, understand, and create complex strategies
Ability to effectively connect, understand, and switch between details and the big picture with no logical inconsistencies
Ability to conceptualize and simulate business processes in a way that can allow you to find business process inefficiencies and refine the theoretical business process so that it will be efficient and produce results;
Ability to create effective logical rules that will be able to govern business processes and systems, and direct business jobs or automation to be executed correctly;
Practical business “common sense” that allows you to evaluate your own and others’ business improvement proposals critically and contrast them with the realities of practical business execution to eliminate unpractical elements and make your business solutions reality-proof;
Strong planning, prioritization, and organizing skills to manage complex projects through multiple stages of delivery successfully on time, without giving up on important deliverables, and without wasting resources
Understand that an activity by itself is useless unless it produces a useful outcome;
Effective communication skills to formulate and communicate your thoughts to the client and inside the team, along with excellent verbal and written English language ability;

This job won’t be easy. It will require dedication, commitment, and very hard work.

You will need to correctly identify the root causes of our clients’ business problems, often coming in to their organization knowing practically nothing about them before.

You will need to fully understand and translate often very complex business needs into simple, scalable logic for efficient and effective business processes and systems

You will need to manage different expectations and priorities at the same time, achieving the highest possible returns for all those involved

You will need to understand technical details, but not get bogged down in them – instead, you will need to think creatively to help overcome complex problems with clean and simple solutions

We provide high-end services to high-paying clients – they expect impeccable quality, flawless execution, and quick delivery, all of which will ultimately be your responsibility on your project.

This job is the right fit for you if you are looking to make a real difference in the world of the businesses we work with. You want to have the freedom to make impactful decisions, take on real responsibilities, and be up for the challenges that this will entail. You are prepared to work very hard and put consistent and overwhelming amount of effort to achieve exceptional results.

What We Will Offer You

We know that the job is hard and demanding. We know that it requires a special and unique set of exceptional skills.

We also know that no matter how good your skills already are, we as an organization continuously improve and evolve – and you will need to do it, too.

Our success as a firm heavily relies on our team and we share our success with everyone for all the effort and dedication they put in. And that we retain and provide good opportunities for experts who are critical for our success.

After every project you deliver, depending on its results, and the improvement trend in those results, there is an opportunity to take on more responsibility in the next project. New responsibilities come with raises. And we’re not talking about raises just to keep up with inflation, we are talking about substantial double-digit percentage raises, depending on how you perform.

We also monitor your improvement journey and can award you raises as your contribution gets faster, better, or in any other way more impactful and helps us achieve more.

We do not offer benefits, budgets for learning, equipment, etc. We just give you good hard cash, and it is up to you what you want to do with your own money.

We also don’t make any demands on where you work from. Wherever in the world makes you the most content and productive, we’re on board with it.

We also don’t have fixed office hours and you are free to arrange your schedule as you need to. We do have meetings with clients (almost all in the US) and you will need to coordinate with other people in our team. But timings can be flexible as long as you can make arrangements to accommodate clients’ and other team members working hours as needed.

Ultimately, we focus on results. That’s what our clients want from us, and that’s what everyone in our team needs to deliver.

And that’s the attitude that governs everything in our firm. No useless meetings, no reports for the sake of reports, no meaningless activities and no arbitrary expectations – you won’t be doing things to appease your boss. We give you the freedom to make your own decisions, be at your most productive, and make a real difference.