Customer Experience Manager at Fixcenter Services Limited

Fixcenter service limited is a premier electronic maintenance company committed to providing high-quality repair and maintenance services for a wide range of electronic devices. With a team of skilled technicians and a customer-centric approach, we aim to be a trusted partner for individuals and businesses seeking reliable electronic solutions.

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and results-driven individual to join our dynamic team.
• The successful candidate will be responsible for building customer relationships, driving sales and supporting the overall growth objectives of the Fixcenter Services Limited.

Job Responsibilities

Client Relationship Management:

• Build and maintain strong relationships with existing and prospective clients.
• Understand client needs and recommend Fixcenter maintenance packages to meet those needs.
• Act as the primary point of contact for existing and prospective clients, addressing their inquiries and resolving issues promptly.

Operations:

• Oversee day-to-day operations, ensuring efficient processes.
• Collaborate with other teams to ensure quality customer service.
• Implement operational policies and procedures to enhance efficiency.
• Monitor and analyze performance metrics to identify areas for improvement.

Sales Strategy and Execution:

• Develop and implement effective sales strategies to achieve company objectives and sales targets.
• Identify and pursue new business opportunities.
• Prepare and deliver compelling sales presentations and proposals tailored to client requirements.

Market Analysis and Reporting:

• Conduct market research to stay informed about industry trends, and client needs.
• Analyze sales data and performance metrics to identify areas for improvement and growth.
• Prepare regular sales reports and forecasts for management.

Product Knowledge and Expertise:

• Maintain up-to-date knowledge of the Fixcenterproducts and services.
• Demonstrate an in-depth understanding of Fixcenter services to prospective clients.

Team Collaboration and Support:

• Collaborate with the Marketing team to set targets, monitor progress, and achieve goals.
• Provide support and assistance to junior marketing team members.
• Coordinate with other departments, such as sales and customer service, to align strategies and improve customer satisfaction.

Requirements

• Bachelor’s degree in Business Management, Marketing or a related field.
• Proven experience in business development or Marketing.
• Strong track record of achieving targets and driving sales
• At least 2years experience in marketing, business development or Sales.

Knowledge, Skills and Abilities:

• Proficiency in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent analytical, problem-solving, and management skills.
• Exceptional negotiation and decision-making skills.
• Effective communication skills.
• Strong business acumen.
• Detail-oriented.

Application Closing Date
6th November, 2024.