About CabVibe
CabVibe is a leading e-hailing service provider, dedicated to delivering seamless and affordable rides to users. Our mission is to make transportation efficient and accessible, providing top-notch service through an easy-to-use app and a professional team committed to customer satisfaction.
We are recruiting to fill the position below:
Job Title: Customer Care Support
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- As a Customer Care Support team member, you will be the first point of contact for CabVibe users, addressing queries, resolving issues, and ensuring customer satisfaction.
- You will handle inquiries via phone, email, and chat, ensuring users receive quick and efficient assistance.
- Your role will be essential in maintaining a positive experience for our customers, thereby contributing to our brand’s reputation and user retention.
Responsibilities
- Provide prompt and professional customer support to users.
- Address user complaints and provide solutions efficiently.
- Collaborate with other departments to resolve complex issues.
- Document and escalate issues to relevant departments when necessary.
- Gather customer feedback and report trends to improve service quality.
Qualifications
- A minimum of a high school diploma; Bachelor’s degree preferred; additional qualifications are a plus.
- 1+ years of experience in customer support or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.
Benefits
- Competitive salary.
- Professional training and career development opportunities.
- An inclusive and supportive work environment.
Application Closing Date
12th November, 2024.
How to Apply
Interested and qualified candidates should send their CVs to: support@cabvibe.com using the Job Title as the subject of the mail.
Note: CabVibe is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
