A Revolutionary Health Maintenance Organization (HMO) is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Success Specialist
Location: Abuja (FCT)
Role Purpose
- Be the heartbeat of our member interactions, delivering compassionate support and ensuring that every experience with us reflects our mission to transform lives.
Key Responsibilities
- Resolve inquiries with empathy and efficiency, ensuring member satisfaction.
- Gather feedback and drive service improvements.
- Work closely with teams to optimize member experiences.
Person Specification
- 8+ years in customer service, ideally in healthcare.
- Bachelor’s Degree in Communications, Business, or related field (Master’s degree preferred).
- Strong communication skills, empathy, & confidentiality in handling sensitive information.
- Empathetic, proactive problem solver with a passion for enhancing lives.
What We Offer
- A Platform for Purposeful Work: You will be part of a team that is rewriting healthcare norms, empowering you to make a meaningful impact.
- Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
- Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
- A Supportive, Inclusive Team: Collaboration, diversity, and respect are at the core of our culture. Here, everyone belongs.
- Competitive compensation and benefits package in an environment that promotes work-life balance with flexible hours and a supportive work culture.
Application Closing Date
3rd December, 2024.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter outlining their relevant experience to: revolution.health01@gmail.com using the Position title as the subject of the email.
