Job Title: English & French Customer Service Representative/Tech Support
Location: Lagos
Salary: N200,000 net monthly (accommodation is provided)
Job Type: This is an onsite job role from Monday – Friday with an accommodation to resume on Monday.
Job Summary
We are seeking a professional English and French Customer Service Representative/ Tech Support (Residents close to Lagos and willing to relocate) to help with:.
Job description for Customer Service Representative/ Tech Support:
- Handle inbound calls to assist customers with inquiries, complaints, and service requests.
- Make outbound calls to follow up on customer issues, conduct surveys, or promote products and services.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Build and maintain positive customer relationships through effective communication.
- Collaborate with team members and other departments to resolve customer concerns efficiently.
- Identify opportunities for upselling or cross-selling products and services during interactions.
- Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
Requirements
- A minimum of an HND in any related field.
- Strong communication skills in both written and spoken English and French (compulsory).
- Proficiency in using computer applications, including MS Office (Teams) and CRM software.
- Ability to stay calm under pressure and handle challenging customer situations with professionalism.
- Strong problem-solving skills and a positive attitude.
- Experience in a customer service role is an advantage but not mandatory.
How to Apply
Interested and qualified candidates should Click on ‘apply now’ below.
Click here to download the Editable CV Template here
If you’re customer-focused, detail-oriented, and ready to be part of a growing team, please fill out the application form and upload your resume. We look forward to having you on board!
