Aftersales Operations Officer at Bisedge Logistics and Infrastructure

Bisedge Logistics and Infrastructure is a leading provider of material handling equipment solutions.

Job Title: Aftersales Operations Officer

Location: Lagos
Job Type: Full-time (Hybrid)

Conducting service optimization, spare parts management, and contributing to the overall efficiency of the maintenance and aftersales team.

Technical Support
Service Process Improvement
Spare Parts Coordination
Data Analysis
Collaboration and Learning
Contribute to all aftersales problem resolution on clients and Bisedge owned materials handling equipment.
To actively support various categories of all aftersales maintenance activities including inspection, preventive, corrective and proactive maintenance of all forklifts, reach trucks and other related equipment.
Support technical team to address complex technical challenges related to material handling equipment.
Provide support in analyzing and optimizing service and maintenance procedures.
Contribute to all continuous improvement ideas in after-sales processes.
Ensuring adherence to quality standards in all after-sales activities.
Work with the team to continuously develop initiatives that enhance the overall quality of service provided.
Always support all aftersales services spare parts management for efficient and effective stock optimizations to reduce equipment downtime.
Contribute and provide technical support to procurement team to enhance end-to-end process flow of all aftersales repairs and maintenance parts.
Assist in analyzing data related to after-sales performance.
Contribute to the preparation of reports highlighting key performance metrics.
Actively engage with cross-functional teams to enhance collaboration.
Demonstrate a commitment to continuous learning and skill development.

Skills & Knowledge Requirements:

B.Eng, B.Tech or HND in Electrical, Mechanical, or other related Engineering discipline.
Knowledge of various categories of battery-powered material handling equipment operations and maintenance.
Predictive and corrective maintenance planning
Good knowledge of electrical and mechanical schematics.
Equipment failure diagnosis and troubleshooting
Good knowledge of electrical and mechanical troubleshooting
Effective interpretation of electrical and mechanical schematics
knowledge of fleet management system
Analytical and problem-solving skills
Good interpersonal relationship skill
People-management skill.
Team Collaboration
Time management
Proficient with Microsoft Office suite or similar software
Technical report writing skill.