Job Title: IT Support Analyst
Location: Nigeria (Remote)
Employment Type: Full-time
Department: Information Security
About Fincra
Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders.
Role Overview
- We are seeking a detail-oriented and proactive IT Support Analyst to join our team.
- In this role, you will be responsible for providing technical support to employees, maintaining IT systems, and ensuring the smooth operation of technology within the organization.
- The ideal candidate will have excellent problem-solving skills, strong technical expertise, and the ability to deliver exceptional customer service.
What you will be doing everyday
- Technical Support: Provide first-line support to end-users, resolving hardware, software, and network-related issues efficiently.
- Incident Management: Log, prioritize, and resolve IT support tickets, ensuring timely updates to users and proper escalation when necessary.
- System Maintenance: Assist in the maintenance, monitoring, and troubleshooting of IT systems, including servers, networks, and applications.
- Software Deployment: Install, configure, and update software applications and operating systems on user devices.
- User Training: Assist in training employees on the use of IT systems and best practices for cybersecurity.
- Documentation: Maintain accurate records of IT issues, resolutions, and system configurations.
- Collaboration: Work closely with other IT team members to implement technology solutions and ensure seamless system integration.
- Compliance: Ensure adherence to IT policies and procedures, including data protection and security standards.
Minimum Requirements
- Minimum of 3 years experience in an IT support or helpdesk role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and prioritize tasks effectively.
Perks:
- A chance to be an early member of a high-growth startup
- We pay competitively in the Nigerian market for the matched experience and role
- Amazing work culture and a company that truly cares about creating the best and
- most fun place to work
- We offer health insurance that includes dental, optical & covers major surgeries.
- Interest-free staff loans upon confirmation
- Annual Training budget.
How to Apply
Interested and qualified candidates should Click on ‘apply now’ below.
