Area Operations Manager at i-fitness Center Limited (Nationwide)

Job Title: Area Operations Manager

Location: Nationwide

Employment Type: Full-time

About i-Fitness Centre Limited:

i-Fitness Centre Limited is the leading fitness and wellness chain in West Africa. With over 25 branches in Nigeria across key industrial nerve centers of the country via Lagos, Abuja, Portharcourt and Ibadan; i-Fitness is poised to build Africa’s preferred fitness chain.

i-Fitness has been delivering exceptional experience to its members with the support of over 900 vibrant employees. Our guiding principles are centered around continuous learning, service-orientation, result-orientation, youthful and entertaining environment

Role Summary:

The prospective role holder will be responsible for managing the activities and supervising the daily operations of branch operations manager (BOMs) in a particular cluster/area/region.
The Area Operations Manager ensures that each branch manager is well-supervised to drive branch profitability, manage daily operations and escalations where necessary.

Key Accountabilities:

Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
Improve operational management systems, processes, and best practices.
Ensures area processes remain legally compliant.
Formulate and execute area operational objectives.
Examine financial data and use them to improve profitability.
Ensure all targets of the area/region are met.
Perform quality controls and monitoring activities.
Provide support on branch escalations where necessary
Supervise and mentor staff in the assigned region/cluster
Drive team engagement, development and motivation
Proactively support Branch Managers in project management and execution e.g. Marketing initiatives
Proactively track branch progress on assigned tasks and company-wide initiatives.

Requirements:

Education & Experience:

University Degree in Humanities Arts, Social Science or related field.
Minimum of 7 years in Operations/Sales or Customer Service, preferably in Retail, Hospitality and Insurance sector.
Experience in the Fitness Industry, Hospitality/Hotels, Exceptional Restaurants, Retails
Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.

Skills & Competencies:

Executive Presence – Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness.
Financial Acumen: Ability to understand and interpret financial statements and ratios.
Ownership Mindset – Owner/Operator Mentality.
Excellent Customer Service
Excellent leadership, interpersonal, persuasive and communication skills.
Coaching Skills: Ability to grow and manage people.
Good Microsoft Office Skills
Excellent interpersonal skills: Ability to positively engage customers and implement directives/policies/processes as expected by management.
Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.

Benefits