Member Experience Officer at i-fitness Center Limited

Job Title: Member Experience Officer

Location: Gwarinpa, Abuja (FCT)

Employment Type: Full-time

i-Fitness Centre Limited is the leading fitness and wellness chain in West Africa. With over 25 branches in Nigeria across key industrial nerve centers of the country via Lagos, Abuja, Port Harcourt and Ibadan; i-Fitness is poised to build Africa’s preferred fitness chain.

i-Fitness has been delivering exceptional experience to its members with the support of over 900 vibrant employees. Our guiding principles are centered around continuous learning, service-orientation, result-orientation, youthful and entertaining environment.

Role Summary:

• The prospective job holder is responsible for ensuring smooth and efficient front desk operations by adhering to transaction processes and policies.
• This includes processing transactions such as selling subscriptions and products, addressing basic customer inquiries, and resolving member account issues.
• The MEO also serves as an account officer, following up on membership renewals and maintaining accurate front desk records in line with company policies.
• In addition, the prospective job holder assists the Branch Operations Manager in handling member-related issues and ensure the reception area is well-maintained, aligning with the company’s look and feel standards. Through their role, the MEO contributes to an excellent member experience and operational efficiency.

Key Accountabilities:

• Front desk transaction processes and policies are adhered to, including selling subscriptions and products, and handling basic customer inquiries, especially member account issues.
• Act as account officers by following up on renewals when due.
• Supervise the Transaction Officer to ensure access control/check-in policy compliance.
• Ensure all front desk records are well-kept in line with company policy.
• Assist the branch operations manager on duty in handling member issues.
• Keep the reception area tidy in line with the company’s look and feel policy.

Requirements:

Education & Experience:

• B.Sc / HND in any Social Science or equivalent course.
• Minimum of 0 -3 years in Operations/sales customer Service, preferably in the following sectors: Hospitality, HMO space and Insurance
• Has led a 5-man team size for a minimum of 1 year
• Has proven track record of achieving sales target

Application Closing Date
15th February, 2025.