Job Title: Business Operations Manager
Location: Lagos
Job Type: Hybrid
About FairMoney:
FairMoney is at the forefront of revolutionizing banking in emerging markets with our credit-led mobile banking platform. Our primary operations began in Nigeria, where we have made significant strides since our inception in 2017, raising nearly €50 million from a range of global investors.
The Finance department plays a pivotal role in supporting our mission to deliver accessible banking services throughout emerging markets. We are currently seeking a dedicated Financial Analyst who will be instrumental in analyzing financial data, contributing to strategic financial planning, and ensuring that our operations align with our ambitious goals.
Role Overview:
The Business Operations Manager will be responsible for overseeing and optimizing daily operations, ensuring efficient workflows, and supporting the strategic objectives of the organization. This role is integral to driving growth, improving operational efficiency, and maintaining high standards across all business processes.
Key Responsibilities:
- Operational Management:
- Oversee daily operations to ensure smooth and efficient workflows.
- Develop, implement, and refine standard operating procedures (SOPs) for various business functions.
- Identify inefficiencies in processes and recommend solutions to improve performance and reduce costs.
- Strategic Planning:
- Collaborate with the leadership team to set business goals and develop operational strategies to achieve them.
- Provide data-driven insights to guide decision-making and improve overall business performance.
- Team Leadership and Development:
- Supervise and mentor team members to foster a high-performance culture.
- Define clear roles and responsibilities within the team and ensure accountability.
- Lead recruitment, onboarding, and training efforts to build a competent and motivated workforce.
- Financial Oversight:
- Monitor budgets, expenditures, and financial performance to ensure alignment with business objectives.
- Collaborate with the finance team to prepare forecasts, reports, and analyses to support decision-making.
- Project Management:
- Plan, execute, and manage special projects and initiatives, ensuring timely delivery and quality outcomes.
- Coordinate cross-functional teams to achieve project goals.
- Relationship Management:
- Build and maintain strong relationships with clients, partners, and vendors to support business growth and operations.
- Act as a point of escalation for operational issues, ensuring swift resolution and stakeholder satisfaction.
- Compliance and Risk Management:
- Ensure compliance with relevant regulations, industry standards, and company policies.
- Identify and mitigate potential risks to the business.
Requirements:
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Management, or a related field (MBA is a plus).
- Minimum of 5 years of experience in operations management or a similar role.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficient in using productivity and project management tools (e.g., MS Office, Asana, Trello).
- Strong financial acumen and understanding of budgeting and forecasting.
- Exceptional communication and interpersonal skills.
- Ability to adapt to a fast-paced, dynamic work environment.
Benefits:
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
