Job Title: Repair Specialist
Job Type: On-site, Full-time
Location: Lagos, Lagos, Nigeria
Department: Logistics and Supply Chain
About Fair Money:
Fair Money is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
Roles and Responsibilities:
- POS systems, maintenance, troubleshooting, diagnosis, and hardware and software repair.
- Document, prioritize, and follow up on all support tickets.
- Propose and evaluate technical solutions and alternatives.
- Working knowledge of Regular, Android POS devices is an added advantage.
- Manage all on-site installation, repair, maintenance, and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Supports and maintains merchant’s POS systems and terminals.
- Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup, and other maintenance tasks.
- Managing the maintenance of all the POS terminals via the Terminal management system with firmware and application upgrades.
- Provide System Administration for the POS Terminal Management system.
- Monitor and report on activities and provide relevant management information for the solutions.
- Serve as advisor to our employees by answering all of their sales-related questions and concerns.
Requirements:
- Proven experience as a POS Repair Specialist or relevant role, with at least 3 years of experience.
- Expertise in troubleshooting and repairing various types of technical equipment.
- Hands-on experience with testing, and maintaining POS systems.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Willingness to work flexible hours, when necessary.
Benefits
- Private Health Insurance
- Performance Bonus
- Pension Plan
- Training & Development
How to Apply:
Click here to download the Editable CV Template
Recruiting Process
- A screening call with the Senior Recruiter ~30 minutes
- Technical interview with the hiring manager ~60 minutes