Customer Service Officer at Pixels Digital Systems Limited

Customer Service Officer

Job Title: Customer Service Officer

Location: Challenge / Ringroad – Ibadan, Oyo

Employment Type: Full-time

About Pixels Digital Systems Limited:

Pixels Digital Systems Limited, as an organization, came into existence at a time when Digital Photography was barely introduced or even acknowledged. The need for instant pictures with excellent quality needed to be satisfied.

Description

Build and maintain business relationships with customers
Ensure that customer needs are met and satisfied which leads to increase in the profit of the organization
Maintain an accurate and comprehensive customer database
Prepare product or service reports by collecting and analyzing customer information
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Confer with Client Experience to resolve customer complaints and dissatisfaction.
Go the extra mile to engage and satisfy customers
Participate in the development of new product marketing strategies to existing/ potential customers.
Employ marketing skills in order to achieve the sales target of the Outlet
Perform other duties as assigned by Client Experience.

Qualifications:

OND in Marketing, Communications, Advertising, or Business Management.
At least 2 years of relevant work experience.

Competency and Skill Requirements:

Good understanding of the products and service offerings of PDSL and the peculiarities of their specific operating environment
Appreciation of concepts in business development and marketing.
Ability to manage multiple priorities.
Good communication and interpersonal skills.
Good mediation skills
Good planning and organization skills.
Good negotiation skills.
Good relationship-building/management skills
Good presentation and facilitation skills.
Good data-gathering and analysis skills
Good problem-solving skills.
Good appreciation and working knowledge of office productivity tools and other applicable tools.