Job Title: Relationship Manager
Location: Lagos
Employment Type: Full-time
Job Description:
- We are looking for a Relationship Manager (Customer Success) to build and maintain strong relationships with our customers, ensuring they receive exceptional service and support.
- This role will focus on customer satisfaction, managing client feedback, resolving issues efficiently, and driving customer retention.
- The ideal candidate will have a strong background in customer success, excellent problem-solving skills, and experience working in the fintech industry.
Responsibilities:
- Act as the primary point of contact for customers, ensuring their needs are met and concerns are addressed.
- Develop and maintain strong, long-term relationships with customers to enhance loyalty and retention.
- Manage customer inquiries, complaints, and feedback, providing timely and effective solutions.
- Collaborate with internal teams (Product, Tech, Compliance) to resolve customer issues and improve service delivery.
- Monitor customer usage patterns, identify potential challenges, and proactively offer solutions to enhance user experience.
- Conduct regular check-ins with key customers to gather insights and improve service offerings.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, updates, and best practices to maximize their satisfaction.
- Identify opportunities for upselling or cross-selling fintech products and services.
- Prepare and present customer success reports to management, highlighting key trends and areas for improvement.
Requirements:
- Education: Bachelor’s degree in Business, Finance, Communications, or a related field.
- Experience: Minimum of 4 years in a customer success, relationship management, or client service role, preferably in fintech or financial services.
- Strong understanding of fintech products, digital banking, payments, or financial solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze customer feedback and translate it into actionable improvements.
- Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and customer support software.
- Problem-solving mindset with the ability to handle high-pressure situations.
- Strong organizational skills and attention to detail.
- Experience managing escalations and ensuring customer satisfaction.
Application Closing Date
5th March, 2025.
How to Apply:
Interested and qualified candidates should send their CVs to: recruitment@amyconsulting.com.ng using the Job Title as the subject of the mail
