Our client is a leading provider of solar energy solutions in Nigeria, committed to delivering sustainable and efficient power alternatives for both residential and commercial clients. They are recruiting to fill the position below:
Job Title: Customer Success Manager – Renewable Energy
Location: Lagos
Employment Type: Full-time
Job Description:
- As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and growth by providing exceptional post-sales support and strategic guidance.
- You will be the primary point of contact for customers, helping them maximize the value of their solar energy solutions while proactively addressing concerns and identifying opportunities for further engagement.
- Background: Solar Energy, Customer Service, Renewable Energy, Account Management
Responsibilities:
- Guide new customers through the installation and activation process
- Act as a primary point of contact for post-sales support and issue resolution
- Develop and implement customer engagement strategies
- Track system performance and provide optimization recommendations
- Gather and analyze customer feedback for service improvements
- Identify opportunities for upselling and cross-selling
- Monitor industry trends and provide market insights
- Coordinate with technical teams for complaint resolution
- Maintain customer satisfaction and retention metrics
- Generate regular performance reports and analytics
- Build long-term relationships with key accounts
- Ensure smooth customer onboarding experiences
- Provide strategic guidance for product utilization
- Collaborate with cross-functional teams
- Drive customer referral initiatives
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Engineering, Renewable Energy, or a related field
- 3+ years experience in customer success, account management, or a similar role
- Experience in solar, energy, or technology industry preferred
- Strong communication and interpersonal skills
- Problem-solving mindset with a proactive approach
- Data analysis and strategic planning abilities
- Proficiency in CRM and customer engagement platforms
- Passion for the renewable energy sector and sustainability
- Project management capabilities
- Customer-centric attitude
Salary
N200,000 – N250,000 / Month.
Application Closing Date
11th March, 2025.
How to Apply:
Interested and qualified candidates should send their CVs to: rotowamodupe@gmail.com or moduperotowa@mysalesplat.com using the job title as the subject of the mail.
