IT Desktop Support Analyst at Sahara Group

Job Title: IT Desktop Support Analyst

Location: Victoria Island, Lagos

Employment Type: Full Time

About Sahara Group:

Sahara Group is a leading international energy and infrastructure conglomerate with operations in over 38 countries across Africa, Middle East, Europe and Asia. Spanning three decades, we have broken ground and challenged stereotypes across the global business landscape. The women and men who make up our organization are our strongest levers for growth.

Accountabilities:

Provide first level technology support and escalate issues to Tiers 2 and 3 support when necessary.
Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required for performance improvement.
Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required for performance improvement
Interface with 3rd party service providers.
Provide periodic reporting of IT Support operations.
Update cash fueling data for analysis
Other duties may include End user education and IT Project implementation.

Requirements:

Bachelor’s Degree in Computer Science / Engineering or related fields
1–3 years of qualitative experience in technology deployment or support
Relevant certifications will be an added advantage.
Good Knowledge of Windows 2008 Server operating system and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc
Hardware and software troubleshooting skills
Good understanding of windows-based applications and their interaction with the underlying operating system environment (System Services, Component application subsystem etc.
Dexterity in setting up and managing switches and routers
Good report-writing skill and the ability to work virtually
Excellent communication skills and interpersonal skills.
Good IT process understanding
Very good problem-solving skills frequently under various sorts of constraints.