Job Title: Technical Support Engineer
Location: Lagos
About Moniepoint Incorporated:
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
About the role:
We’re in search of the next Dream 15 to join our team!
Get mentored for 6 months, work on real life-changing projects, and get paid at one of Africa’s most prominent fintechs.
Join the Moniepoint Women in Tech Internship Programme by applying on the link below.
What you’ll get to do:
- Provide Tier 2 application support to production systems and identify any issue in production.
- Take ownership of customer issues reported and see problems through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Monitor performance metrics for various production systems, identify root causes for all technical issues, and work with the engineering team to resolve them.
- Manage the team ticket queue and resolve it in a timely manner.
- Develop and maintain accurate technical and software operations and support related documentation.
- Work with software vendors to have application issues fixed, both short-term and long-term (root cause).
- Act as a technical resource during other projects as required.
To succeed in this role, we think you should have:
- Minimum of 1 year experience supporting software applications.
- BSc degree in Information Technology, Computer Science or relevant field
- Experience in a support or other service-oriented customer-facing role.
- Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
- Basic understanding of OOP concepts and other programming concepts.
- In-depth knowledge of SQL databases, particularly MySQL.
- Familiarity with basic network concepts and tools.
- Experience troubleshooting using stack traces and log files.
- Familiarity with Git and continuous integration, delivery, and deployment principles
How to Apply:
Interested and qualified candidates should Click on ‘Apply now’ below.
