Job Title: Front Desk Officer
Location: Lagos
About LAPO Microfinance Bank Limited:
The CTO will be responsible for the overall leadership and management of the Bank’s Information Technology (IT) department. This role requires a strategic thinker with strong technical expertise and a proven track record of success in leading and transforming IT functions within a dynamic and growing organization. The CTO will be instrumental in aligning IT strategy with the Bank’s business objectives, ensuring the delivery of innovative and efficient technology solutions, and maintaining a secure and robust IT infrastructure.
About the Job:
The front desk officer is a professional, friendly, and detail-oriented person who is a first point of contact for our visitors, you will play a vital role in creating a positive and welcoming environment. Your primary objective is to ensure the smooth operation of the front desk by handling guest inquiries, managing administrative tasks, and providing exceptional customer service.
DUTIES & RESPONSIBILITIES
Guest Service:
- Greet visitors in a professional and courteous manner, projecting a positive company image.
- Register visitors, collect necessary information, and issue badges as required.
- Answer visitor inquiries, offering assistance and directing them to the appropriate personnel.
- Schedule appointments (if applicable) and manage the appointment calendar efficiently.
Administrative Tasks:
- Maintain a clean, organized, and professional reception area, ensuring a presentable first impression.
- Process incoming and outgoing mail and packages according to established procedures.
- Manage office supplies, maintaining adequate stock and replenishing supplies as needed.
- Perform basic administrative duties such as photocopying, faxing, filing documents, and data entry (if applicable).
Telephone Operations:
- Answer phone calls promptly and professionally, using a designated greeting.
- Screen inquiries, gather relevant information, and direct calls to appropriate personnel.
- Transfer calls efficiently and politely, taking clear messages for unavailable staff when necessary.
Security & Emergency Procedures:
- Be familiar with all security protocols, including access control procedures (e.g., sign-in sheets, visitor badges).
- Immediately report any suspicious activity or security breaches to the supervisor.
- Be knowledgeable about emergency procedures, including fire evacuation routes and assembly points.
- Assist in emergency situations as instructed by supervisors or emergency personnel.
