Relationship Manager at Express Resource Connect

Job Title: Relationship Manager

Location: Abuja (FCT)

About Express Resource Connect:

Express Resource Connect was launched in 2020 as a response to developing a home grown business management solution simplified enough to be used by an owner-manager of any business or an enterprise with multiple business processes and employees. We offer a comprehensive business management solution, empowering smal, mid-size, and large enterprises to automate, digitise, and seamlessly manage al their business operations in one integrated platform.

Job Summary

The Relationship Manager is responsible for developing and maintaining strong client relationships across HNIs, Institutional clients, corporates, and retail investors.
This role plays a key part in driving revenue growth by promoting and selling a broad range of financial products, including equities and fixed income instruments.
The Relationship Manager will work closely with sales, research, trading, compliance, and product teams to deliver tailored investment solutions and best-in class service to clients.

Job Responsibilities

Prospect and acquire new clients across HNI, institutional, corporate, and retail segments. Ensure seamless onboarding of new clients, including KYC documentation, account setup, and digital platform orientation.
Collaborate with internal teams to streamline onboarding and ensure a smooth client experience.
Promote and sell a suite of financial products including equities, bonds, fixed income instruments, and other market-aligned offerings.
Provide tailored investment advice based on client risk profiles, goals, and market conditions.
Identify cross-selling opportunities and introduce clients to other offerings such as asset management, insurance, and wealth planning.
Maintain and deepen client relationships through regular communication, performance reviews, and understanding of evolving needs.
Provide timely and proactive advice to help clients make informed investment decisions.
Ensure high levels of client satisfaction by addressing concerns promptly and offering ongoing support.
Disseminate relevant market research, insights, and trade ideas in collaboration with the research and trading teams.
Stay abreast of market trends, product developments, and economic news to better advise clients.
Contribute to the creation of client-facing presentations, proposals, and investment reports.
Monitor client activity to ensure alignment with mandates and regulatory frameworks.
Liaise with internal teams—compliance, legal, operations, and trading—to ensure timely execution and issue resolution.
Adhere strictly to internal controls and regulatory requirements (e.g., SEC, NGX, CIS).
Drive client engagement via digital channels, assisting with online platform usage and digital communication tools.
Provide support for platform-related queries and encourage digital adoption among clients.
Participate in sales planning meetings; report on pipeline progress, market feedback, and client activities.
Assist in developing and executing marketing campaigns, attending roadshows, investor forums, and client education seminars as needed.

Requirements

Bachelor’s degree (BSc) in Business Administration, Finance, Economics, or a related field
Minimum of 5 years of sales or relationship management experience within a financial services or stockbrokerage environment
Proven expertise in selling equities, bonds, and other investment instruments
Strong understanding of the Nigerian capital market and stock brokerage operations
Demonstrated ability to manage and grow client portfolios, especially among HNIs and institutional investors
Familiarity with regulatory and compliance frameworks (SEC, NGX, CIS)
Excellent interpersonal, presentation, and communication skills
Results-driven, self-motivated, and client-focused
Strong organizational and time management skills.

Our Benefits

We offer a wide range of employee benefits including: Competitive compensation package, robust rewards package, retirement benefits, tools designed to help you in building a sound financial future and flexible work arrangement.

Application Closing Date
31st May, 2025.