Job Title: Manager, Key Account (Junior)
Location: Lagos
Employment Type: Full Time
About DP World:
DP World – We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,100 employees spanning 74 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
Job Function
- To maintain and develop client-business relationships, provide service enlightenment, profile existing clients, manage key accounts and customer experience, and maximize sales opportunities with the aim of increasing profitability for the Business Unit.
Key Accountabilities
Financial:
- Drive expansion of current client’s footprint in warehouses across the country to meet BU FY utilisation and revenue targets.
- Conducting, negotiating, and implementing rate escalations to grow BU revenue to meet desired targets.
- Supports the BU finance team, when required, to improve the Accounts Receivable position employing required tactics with clients.
Profitability:
- Support in ensuring growth in utilisation of MDS assets.
- Collaborating with other departments to determine the most efficient and cost-effective rate to deliver on BU profitability targets.
- Revision of client billing methodology, applicable rates and implementation of revised methodologies and rates to deliver on BU profitability targets.
Risk Management:
- Identification and management of commercial risks pre, during and post service engagement prior to contract execution.
- Supporting the identification and update of client related commercial risks for the BU.
- Responsible for compilation, reporting and monitoring of client related issues and commercial department Digital Developments.
Key Account Management:
- Farming out new business with current clients to grow BU revenue.
- Contributing to the development of logistics solutions to meet clients’ evolving needs.
- Conducting contract negotiations with current clients during upselling engagements.
- Conducting, implementing, and updating account planning activities.
- Support in the formulation and implementation of client retention strategies.
- Building, maintaining, and sustaining sound professional relationships with Key Accounts.
- Resolution of clients’ issues and complaints to enhance customer experience and improve customer satisfaction.
- Conducting/Participating in business reviews with Key Accounts.
- Conducting engagements with clients on required frequencies (physical & virtual).
- Conducting customer satisfaction surveys; analysing and identifying continuous improvement initiatives to enhance BU performance.
Qualifications
- BSc/BCom in Marketing/Other Management discipline
Skills and Experience:
- 3 years’ post-graduate experience
- Customer relationship management
- Internal and Competition intelligence
- Monitoring and forecasting of key account metrics
- Customer intelligence.
- General business management
- Market analysis.
