About IBIC Holdings:
IBIC Holdings is a leading Pan-African investment company with major interests in real estate, digital currencies, facility management, and hospitality. We are recruiting to fill the position below:
Job Title: Night Duty Manager
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- The Night Duty Manager is responsible for overseeing all property operations during nighttime hours, ensuring the safety, comfort, and satisfaction of guests, and addressing any issues that arise.
- This role also handles late check-ins/check-outs, emergency situations, and supports overnight financial reconciliations and reporting.
Key Responsibilities
Guest Relations & Operations Oversight:
- Act as the primary point of contact for guests during night hours, addressing queries, complaints, and special requests promptly.
- Supervise all front office operations including check-ins, check-outs, and room assignments.
- Monitor guest arrivals, departures, and special instructions (eg, VIPs, wake-up calls, early breakfasts).
Property & Staff Supervision:
- Conduct regular rounds of the property to ensure security, cleanliness, and service standards are upheld.
- Coordinate and support other night staff including security, housekeeping, kitchen, and maintenance teams.
- Manage any operational or staffing issues that arise during the shift.
Safety & Emergency Response:
- Serve as the first responder in the event of emergencies such as fire alarms, guest illness, or disturbances.
- Enforce property safety, fire, and health procedures, ensuring guest and staff well-being.
- Document incidents and escalate to senior management with appropriate follow-up.
Night Audit & Reporting:
- Oversee or assist with the night audit process in collaboration with the Front Office/Night Auditor.
- Verify daily revenue postings from POS, PMS, and manual entries for accuracy.
- Prepare and distribute daily operational reports for senior management.
Cash Handling & Financial Duties:
- Reconcile cash drawers, ensure safe deposits, and manage petty cash during the night shift.
- Monitor billing accuracy, guest folios, and payment verifications.
Requirements
- Candidates should possess an OND/HND/B.Sc Degree with 3 – 6 years work experience.
How to Apply:
Interested and qualified candidates should click on ‘Apply now’ below.
