Job Title: Customer Service Representative
Job Type: Full-time
Location: Remote (WFH)
Job Summary:
We are seeking a dedicated and articulate Customer Service Representative to join our dynamic team. This full-time role is pivotal in ensuring our customers receive top-notch assistance through excellent written and verbal communication. Be part of a brand that values commitment and exceptional customer service.
Key Responsibilities:
- Provide outstanding customer service through various channels, including phone and email.
- Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the problem.
- Maintain a comprehensive understanding of our products and services to provide knowledgeable responses to inquiries.
- Document customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Collaborate with team members to achieve better results and enhance the customer service experience.
- Regularly update customer information in the customer service database during and after each call.
- Follow communication procedures, guidelines, and policies meticulously.
Required Skills and Qualifications:
- Proficiency in written and verbal English communication.
- Exceptional interpersonal skills to effectively communicate and engage with customers.
- Ability to remain patient and calm when dealing with challenging situations.
- Strong problem-solving skills and the ability to think critically.
- Basic computer skills and familiarity with CRM systems.
- Strong organizational skills with the ability to multitask.
- Adaptability to a fast-paced and frequently changing environment.
Preferred Qualifications:
- Previous experience in a customer service role is an advantage.
- Experience working in a team-oriented, collaborative environment.
- An eagerness to learn and continuously improve customer service skills.
How to Apply:
Interested and qualified candidates should click on ‘Apply now’ below.
