- Job Title: Account Relationship Officer
- Location: Lagos
- Employment Type: Full-time (On-site)
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About Fidelity Bank Plc
Fidelity Bank Plc began operations in 1988 as Fidelity Union Merchant Bank Limited, and by 1990 had distinguished itself as one of the fastest-growing merchant banks in Nigeria. In 1999, the Bank transitioned to commercial banking to leverage opportunities in retail and consumer financial services, and in 2001 became a universal bank licensed to provide the full spectrum of commercial, consumer, corporate, and investment banking services. Fidelity Bank is committed to delivering excellence through innovation, integrity, and customer-centric solutions.
About the Role
We are seeking a proactive and customer-focused Account Relationship Officer to join our team in Lagos. The successful candidate will be responsible for building and managing client relationships, driving sales, delivering superior customer service, and supporting overall branch growth objectives.
Key Responsibilities
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Build and maintain strong client relationships by providing tailored financial solutions.
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Manage financial transactions and ensure compliance with regulatory standards.
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Drive customer acquisition and sales across Fidelity Bank’s retail and corporate products.
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Provide excellent customer service by addressing inquiries and resolving issues promptly.
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Support the achievement of branch targets through effective relationship and portfolio management.
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Promote Fidelity Bank’s services and maintain high standards of professionalism.
Why Join Us?
At Fidelity Bank, you will:
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Join a leading Nigerian financial institution with a legacy of trust and excellence.
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Gain exposure to diverse banking solutions across retail, corporate, and investment segments.
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Work in a fast-paced, client-focused environment that fosters innovation and growth.
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Build your career in a bank that values integrity, teamwork, and customer success.
Qualifications
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Bachelor’s Degree in Business, Finance, or related fields.
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Minimum of BE grade and above.
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Strong skills in Business Relationship Management, Finance, and Sales.
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Excellent communication and customer service skills.
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Previous banking industry experience is an added advantage.
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Ability to thrive in a dynamic and competitive environment.
