Area Technical Officer at Airtel Nigeria

Job Title: Area Technical Officer
Job Identification: 605
Location: Nigeria
Employment Type: Full-time
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About Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications provider, headquartered in Lagos. With a subscriber base of over 39.8 million, Airtel ranks among Nigeria’s top four mobile service providers. Its offerings span 2G, 3G, 4G wireless services, mobile commerce, and enterprise solutions.

About the Role

The Area Technical Officer is responsible for coordinating, managing, and supporting network operations across the zone to ensure:

Optimal network availability and coverage.
Achievement of target network KPIs.
Seamless customer experience through proactive resolution of network issues.

The role also provides technical support to Sales and Marketing teams within the zone.

Key Responsibilities

Network Operations & Maintenance

Manage day-to-day activities of all Zonal Network Operations & Maintenance Strategic Partners (SPs).
Track and ensure delivery of network availability, QoS, and KPIs.
Oversee corrective and preventive measures for worst-performing sites/cells.
Ensure IBS sites (non-TowerCo) have sufficient power availability.
Conduct periodic audits of transmission, core, and radio networks.

Customer Experience & Performance Monitoring

Provide technical support to resolve customer issues within KPIs.
Monitor special events and ensure best-in-class service delivery.
Perform weekly analysis of customer complaints and drive improvements.
Ensure community/security issues do not hinder site closure.

Partner & Vendor Management

Manage SPs and Colo Partners to ensure SLA compliance.
Audit and support zonal spares management for critical and non-critical parts.
Provide necessary support from central and local teams to zonal SPs.

Financial & Regulatory Oversight

Prepare and manage zonal Operating Plans (OPEX/AOPs) for active and passive systems.
Drive expenditure optimization and savings initiatives.
Ensure adherence to regulatory and compliance standards.

Process Management

Document and implement processes, procedures, and policies for operational efficiency.
Develop SLA measurement systems to track, reward, and penalize SPs.
Ensure maintenance standards meet global best practices.

Qualifications

Education:

Bachelor’s Degree in Electrical/Electronic Engineering or Telecoms Engineering.
Master’s Degree in Engineering is an added advantage.

Experience & Skills:

5–10 years’ experience in telecom operations & maintenance.
3–5 years in managerial or supervisory roles within GSM/mobile networks.
Strong analytical, presentation, and negotiation skills.
Proven ability to manage outsourcing partners and deliver on SLAs.
Entrepreneurial mindset with sound decision-making and resource management skills.
Innovative thinker with focus on cost optimization, process improvement, and automation.
Strong leadership skills to motivate both internal teams and partners.