Branch Manager at Ultraviolet Microfinance Bank

About Ultraviolet Microfinance Bank

At Ultraviolet Microfinance Bank, we offer a comprehensive suite of tools and features that cater to every aspect of your lending business, from origination to repayment. Small businesses, cooperative societies and leading players in the financial services have trusted our digital products to help configure customizable loan products and term, manage risk and compliance with ease, provide a seamless borrower experience and scale lending operations efficiently. We have fused all these capabilities together to be a brand that helps you streamline your lending process, reduce complexity, and increase productivity. Our goal is to empower you to focus on what matters most – growing your business and serving your customers.

Job Summary

• The Branch Manager is responsible for overseeing the day-to-day operations of the branch, driving business growth, ensuring excellent customer service, and leading a team to meet performance targets.
• This role requires strong leadership, strategic thinking, and operational efficiency to ensure the branch’s profitability and compliance with company policies.

Responsibilities

Business Development & Sales:

• Develop and implement strategies to achieve deposit mobilization and loan disbursement targets.
• Identify new business opportunities and partnerships to grow the branch’s customer base.
• Promote the organization’s products and services to prospective clients.

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Operational Management:

• Ensure smooth daily operations of the branch, including customer service, cash handling, and administrative tasks.
• Monitor and manage branch expenses and profitability.
• Ensure compliance with internal policies, procedures, and regulatory requirements.

Team Leadership:

• Supervise, train, and motivate branch staff to deliver high performance.
• Conduct regular staff performance evaluations and recommend development plans.
• Foster a positive and productive work environment.

Customer Relationship Management:

• Maintain strong relationships with key clients and ensure high levels of customer satisfaction.
• Resolve customer complaints and issues promptly and professionally.

Risk Management & Compliance:

• Ensure all branch activities comply with financial, legal, and ethical standards.
• Monitor risk indicators and implement measures to mitigate financial and operational risks.

Reporting:

• Prepare and submit regular reports on branch performance, targets, and challenges to senior management.
• Provide insights and recommendations for improving branch performance.

How to Apply

Interested and qualified candidates should send their CV to: hr@ultravioletmfb.com using the Job Title as the subject of the mail.