Business Analyst at Club Concierge Africa

Club Concierge Africa is recruiting suitable candidates to fill the position below:

Job Title: Business Analyst

Location: Ikeja, Lagos

Employment Type: Full-time

As a Business Analyst, you will play a crucial role in improving our travel services and operations.
This position involves analyzing business processes, identifying areas for improvement, and implementing solutions that enhance our efficiency and customer satisfaction

Data Analysis & Reporting:

Data Collection: Gather data from various sources, including customer databases, sales records, and operational logs.
Data Interpretation: Analyze data to uncover trends, patterns, and anomalies. Interpret these findings to provide actionable insights.
Report Development: Create detailed reports, visualizations, and dashboards using tools such as Excel, SQL, Tableau, or Power BI to present data findings to stakeholders.
Performance Metrics: Define and monitor key performance indicators (KPIs) to track the success of business initiatives and identify areas for improvement.

Process Improvement:

Process Mapping: Document current business processes to understand workflow, bottlenecks, and inefficiencies.
Gap Analysis: Conduct thorough gap analyses to compare current processes with best practices and identify improvement opportunities.
Recommendation Development: Develop and propose strategic solutions to streamline operations, reduce costs, and enhance customer satisfaction.
Implementation Support: Assist in the implementation of new processes, ensuring minimal disruption to daily operations. Monitor and evaluate the success of implemented changes.

Market Research:

Trend Analysis: Conduct in-depth research on market trends, customer preferences, and competitive landscapes to identify growth opportunities.
Benchmarking: Benchmark the company’s performance against competitors and industry standards to identify strengths and weaknesses.
Opportunity Identification: Provide insights and recommendations to support strategic planning, marketing campaigns, and product development.

Requirement Gathering:

Stakeholder Engagement: Collaborate with various stakeholders including marketing, sales, operations, and IT to gather detailed business requirements.
Documentation: Create comprehensive documentation including business requirements documents (BRDs), functional specifications, and user stories.
Communication: Act as a liaison between business units and technical teams to ensure a clear understanding of requirements and objectives.

Project Management:

Project Planning: Assist in the planning of projects by defining scope, objectives, and deliverables.
Execution Oversight: Monitor project progress, manage timelines, and ensure milestones are met.
Risk Management: Identify potential risks and develop mitigation strategies to ensure projects are completed on time and within budget.
Performance Tracking: Track project performance using appropriate systems, tools, and techniques. Report project outcomes and recommend improvements for future projects.

Customer Insight:

Feedback Analysis: Analyze customer feedback from various channels such as surveys, reviews, and social media to understand customer needs and pain points.
Behavioral Analysis: Study customer behavior and purchasing patterns to identify trends and preferences.
Service Improvement: Develop and recommend strategies to enhance customer service and satisfaction, including personalized service offerings and loyalty programs.

Financial Analysis:

Cost-Benefit Analysis: Perform financial analyses to evaluate the cost-effectiveness of new initiatives, products, and services.
Budget Support: Assist in the development of budgets and financial forecasts. Monitor and report on financial performance.
Profitability Assessment: Analyze revenue streams and profit margins to identify areas for financial improvement and growth.