Job Title: Call Center Agent
Location: Ajah, Lagos State
Job Type: Full time
Job Summary
- We are looking for enthusiastic and dedicated Call Center Agents to join our team in the fast-paced world of e-commerce. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their shopping experience.
Requirements
- Interested candidates should possess a B.Sc Degree with 1 – 2 years of experience.
- Respond to customer inquiries via phone, email, and chat regarding orders, product information, and account issues.
- Provide prompt and accurate information to customers about products, services, and promotions.
- Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction.
- Assist customers with order placement, tracking, and returns, guiding them through the e-commerce process.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to improve processes and enhance the customer experience.
Method of Application
Interested and qualified candidates should send their CV and cover letter to: recruitment@tecclightsystems.com using the Job Title as the subject of the email.
Note
- Proximity to the location is important.
