A Revolutionary Health Maintenance Organization (HMO) is recruiting suitably qualified candidates to fill the position below:
Job Title: Call Centre Officer
Location: Abuja (FCT)
Role Purpose
- Lead call centre operations to ensure inquiries are resolved efficiently and empathetically.
Key Responsibilities
- Manage and train team for high-quality service.
- Oversee processes for prompt issue resolution.
- Monitor performance metrics and implement improvements.
- Develop resources for standardizing responses.
Person Specification
- Experience: 5+ years in call centre management, ideally within healthcare.
- Education and Skills: Bachelor’s Degeree in Communications, Business, or related field.
- Strong leadership skills, call centre software knowledge, customer service expertise.
- Qualities: Patient, empathetic, resilient leader focused on customer satisfaction.
What We Offer
- A Platform for Purposeful Work: You will be part of a team that is rewriting healthcare norms, empowering you to make a meaningful impact.
- Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
- Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
- A Supportive, Inclusive Team: Collaboration, diversity, and respect are at the core of our culture. Here, everyone belongs.
- Competitive compensation and benefits package in an environment that promotes work-life balance with flexible hours and a supportive work culture.
Application Closing Date
3rd December, 2024.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter outlining their relevant experience to: revolution.health01@gmail.com using the Position title as the subject of the email.
